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- Tasks: Lead and motivate a team to deliver exceptional customer service in our logistics operations.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Enjoy 30 days annual leave, performance bonuses, and discounts on the latest tech.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in team leadership and strong communication skills are essential.
- Other info: Be part of a diverse team committed to sustainability and continuous learning.
The predicted salary is between 28000 - 40000 ÂŁ per year.
Role overview: First Line Manager Basingstoke Basingstoke Customer Service Centre Permanent Full Time Salary £34000 At Currys we’re united by one passion: to help everyone enjoy amazing technology.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you\’ll be making the magic happen in our Customer Services Centres and Delivery Centre.
You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.
You’ll be finding what works well and striving to make it even better.
You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges.
It’s a great feeling, one you’ll get to experience often.
Role overview: As part of this role, you’ll be responsible for: Overseeing the running of the site, staffing and other resources Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets Providing regular and consistent performance feedback Influencing operational decisions Working closely with other internal/external departments to ensure smooth-running operation Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required Creating a safe working environment, adhering to health and safety policies People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first.
You won’t stop in your pursuit of the best, for your team, the business and yourself.
Our future and your future, you’ll take charge of them both.
You will need: Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods A track record of developing teams to achieve customer-focused results Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards Ideally, experience working in a logistics or transport environment We know our people are the secret to our success.
That’s why we’re always looking for ways to reward great work.
Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you.
They include: ● Performance related bonus ● Product discounts on the latest tech ● A range of wellbeing initiatives Why join us: Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.d02fcfcb-6df4-40ee-95cf-3eb059ce3173
First Line Manager employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Currys on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. Think about specific examples from your past experiences that showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Show your passion for tech! Be ready to discuss how you keep up with the latest trends in technology and how you can inspire your team to deliver exceptional service. It’s all about making that connection with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Currys team!
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Line Manager role. Highlight your leadership experience and any relevant achievements in customer service or logistics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've motivated teams and improved performance in previous positions.
Showcase Your People Skills: In your application, emphasise your ability to communicate effectively and mentor others. We want to see how you’ve built strong relationships and fostered a positive team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Currys
✨Know the Company Inside Out
Before your interview, take some time to research Currys. Understand their values, mission, and the role they play in the tech retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a First Line Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Be ready to discuss your coaching methods and how you've helped your team achieve customer-focused results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle logistical challenges. Think of specific scenarios where you had to make quick decisions or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to liaise with different departments and convey expectations effectively.
