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For Companies At a Glance
- Tasks: Lead and motivate a team in our Customer Service Centre to deliver exceptional service.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer experiences.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in team leadership, strong communication skills, and ideally logistics background required.
- Other info: Join a diverse team committed to inclusion and personal development.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Role overview:
First Line Manager
Aylesbury
Aylesbury Customer Service Centre
Permanent
Full Time
Shift Pattern: Sunday to Thursday. Early Shift 5:30am-02:00pm/ Late Shift 1:30pm-10:00pm
Salary ÂŁ35000
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you\’ll be making the magic happen in our Customer Service and Delivery Centre . You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Role overview:
As part of this role, you’ll be responsible for:
- Overseeing the running of the site, staffing and other resources
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
- Providing regular and consistent performance feedback
- Influencing operational decisions
- Working closely with other internal/external departments to ensure smooth-running operation
- Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
- Creating a safe working environment, adhering to health and safety policies
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
- Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
- A track record of developing teams to achieve customer-focused results
- Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
- Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
- Ideally, experience working in a logistics or transport environment
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
â—Ź Performance related bonus
â—Ź Product discounts on the latest tech
â—Ź A range of wellbeing initiatives
Why join us:
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
First Line Manager employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the challenges and trends in this sector will help you speak confidently about how you can lead a team effectively.
✨Tip Number 2
Highlight your leadership style during any discussions or interviews. Be prepared to share specific examples of how you've motivated teams in the past, as this role requires strong people management skills.
✨Tip Number 3
Network with current or former employees of Currys or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would create a safe working environment and adhere to health and safety policies. This is crucial for the role, so having a clear plan or examples ready will set you apart.
We think you need these skills to ace First Line Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and skills relevant to the role of First Line Manager. Emphasise any previous roles where you motivated teams, managed operations, or improved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully led teams and resolved challenges in a logistics or transport environment.
Highlight Relevant Skills: Clearly outline your organisational and communication skills in your application. Provide examples of how you've implemented operational plans and communicated effectively with different departments.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in team performance or customer satisfaction metrics. This will demonstrate your ability to deliver results and make an impact.
How to prepare for a job interview at Currys
✨Showcase Your Leadership Skills
As a First Line Manager, demonstrating your leadership experience is crucial. Be prepared to discuss specific examples of how you've motivated and developed teams in the past, highlighting your ability to adapt your leadership style to different situations.
✨Emphasise Customer Focus
Since the role revolves around delivering excellent customer service, share instances where you've successfully resolved customer issues or improved service delivery. This will show your commitment to putting customers first, which is key for this position.
✨Prepare for Operational Scenarios
Expect questions related to logistics and operational challenges. Think about past experiences where you had to make quick decisions or implement changes to improve efficiency. Being able to articulate these scenarios will demonstrate your problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication is vital for liaising with various departments. Practice articulating your thoughts clearly and confidently, ensuring you can convey expectations and quality standards effectively during the interview.
