Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team to deliver top-notch customer service.
- Company: Join Currys, the UK's leading tech retailer with 25,000 dedicated colleagues.
- Benefits: Enjoy 30 days of leave, performance bonuses, and discounts on the latest tech.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in people management and a passion for operational success required.
- Other info: Diversity and inclusion are at our core; we support all applicants.
The predicted salary is between 28000 - 40000 ÂŁ per year.
## **Role overview:**
**First Line Manager**
Aylesbury
Aylesbury Customer Service Centre (LM0018)
Permanent
Full Time
Salary: ÂŁ34,000 per annum
Shift Pattern: Tuesday to Saturday (mixture of earlies and lates)
At Currys we’re united by one passion: to help everyone enjoy amazing
technology. As the UK’s best-known retailer of tech, we’re proud of the
service our customers receive – and it’s all down to our team of 25,000 caring
and committed colleagues. Working as one team, we learn and grow together,
celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and youll be making the magic happen in our
Customer Services Centres. You’ll be coaching and motivating your team to make
every step of the distribution operation first-class, so we keep making
amazing happen for our customers. You’ll be finding what works well and
striving to make it even better. You’ll believe in getting things right first
time for our customers and love delivering the best customer service, getting
a buzz out of resolving logistical and practical challenges. It’s a great
feeling, one you’ll get to experience often.
## **Role overview:**
**As part of this role, you’ll be responsible for:**
â—Ź Overseeing the running of the site, staffing and other resources.
â—Ź Motivating a team of delivery drivers, warehouse teams and support
colleagues to deliver on targets.
â—Ź Providing regular and consistent performance feedback.
â—Ź Influencing operational decisions.
People skills are one thing, but you’ll go a step further here by providing
mentoring that puts performance improvement first. You won’t stop in your
pursuit of the best, for your team, the business and yourself. Our future and
your future, you’ll take charge of them both.
**You will need:**
â—Ź Some experience or exposure to people management.
â—Ź A track record of contributing to operational success.
â—Ź To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That’s why we’re always
looking for ways to reward great work. Alongside 30 days of annual leave
(including bank holiday entitlement) and a competitive pension scheme, you’ll
find a host of benefits designed to work for you. They include:
â—Ź Performance related bonus
â—Ź Product discounts on the latest tech
â—Ź A range of wellbeing initiatives
## **Why join us:**
Join our team and we’ll be with you every step of the way, helping you develop
the career you want with new skills, training opportunities and qualifications
and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours
too. As the biggest recycler and repairer of tech in the UK, we’re in a
position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion
and diversity part of everything we do, including how we strengthen our
workforce. We want to make sure you have a fair opportunity to show us your
talents during our application process, so if you need any additional
assistance with your application please email
( )(mailto: ) and we’ll do our best to
help.
Customer Service Team Leader (Apply in minutes) employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader (Apply in minutes)
✨Tip Number 1
Familiarize yourself with the latest trends in customer service and technology. Being knowledgeable about the products and services offered by Currys will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience during the interview. Be prepared to share specific examples of how you've motivated teams and improved performance in previous roles, as this aligns perfectly with the responsibilities of a First Line Manager.
✨Tip Number 3
Demonstrate your problem-solving skills by discussing past challenges you've faced in team management or customer service. Show how you approached these situations and what the outcomes were, emphasizing your ability to deliver results.
✨Tip Number 4
Research Currys' commitment to sustainability and diversity. Being able to speak to these values during your application process will show that you align with the company's mission and are ready to contribute positively to their culture.
We think you need these skills to ace Customer Service Team Leader (Apply in minutes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management and operational success. Use specific examples that demonstrate your ability to motivate teams and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to team development. Mention how your previous experiences align with the responsibilities of a First Line Manager at Currys.
Showcase Your People Skills: During the application process, emphasize your people skills and any mentoring or coaching experience you have. Provide examples of how you've successfully influenced team performance in the past.
Prepare for Potential Questions: Think about potential interview questions related to team motivation and operational decision-making. Prepare thoughtful responses that reflect your leadership style and problem-solving abilities.
How to prepare for a job interview at Currys
✨Show Your Leadership Skills
As a Customer Service Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've motivated and developed a team in the past. Highlight any successful strategies you've implemented to improve performance.
✨Understand the Company Culture
Currys values teamwork and customer service. Research their company culture and be ready to discuss how your personal values align with theirs. This will show that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Prepare for Operational Scenarios
Expect questions about operational challenges and how you would handle them. Think of scenarios where you've successfully resolved logistical issues or improved processes. This will demonstrate your problem-solving skills and operational insight.
✨Emphasize Your Commitment to Customer Service
Since the role focuses on delivering excellent customer service, be ready to discuss your approach to ensuring customer satisfaction. Share examples of how you've gone above and beyond to meet customer needs and how you plan to instill this mindset in your team.
