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- Tasks: Provide top-notch customer service and resolve queries for businesses and partners.
- Company: Join Currys, the UK's leading tech retailer, committed to inclusivity and diversity.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and 25 days holiday.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Excellent communication skills, attention to detail, and a passion for customer service required.
- Other info: Be part of a supportive team that values every voice and promotes personal growth.
The predicted salary is between 22000 - 29000 £ per year.
This job is with Currys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role overview:
Poole / Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Permanent Full Time Grade 1 Salary - £25,521 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10%
Working Hours/Shift patterns - 40 hours per week, Monday to Friday: 9:00 AM - 6:00 PM
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we’re proud of the service our customers receive - and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs. No matter the query you will investigate, support and guide owning the case through to resolution.
As part of this role, you’ll be responsible for:
- Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
- Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
- Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
- Establishing rapport and building relationships with our customers whilst keeping data safe following the correct compliance procedures.
- Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.
You will need:
- Excellent customer service skills.
- Great verbal and written communication skills with a confident, friendly approach.
- To place our customers at the heart of every interaction and be the voice of our customer.
- Strong attention to detail and accuracy.
- Resilient, organised, and able to work in a fast-paced environment.
- Able to prioritise workload across several work streams.
- IT skills to be able to use Microsoft Office and our inhouse IT systems.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus 8 public holidays.
Why join us:
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Service Advisor employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Currys' products and services. Understanding the tech they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you think on your feet and prepare for the types of interactions you might face in the job.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery, as this will highlight your capability to handle the responsibilities of the role.
✨Tip Number 4
Research Currys' commitment to inclusion and diversity. Being knowledgeable about their values and initiatives can help you align your answers with their company culture during interviews, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to work at Currys. Mention specific aspects of the company that resonate with you, such as their commitment to inclusion and diversity, and explain how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail.
How to prepare for a job interview at Currys
✨Know the Company
Before your interview, take some time to research Currys. Understand their values, mission, and the products they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone. This will highlight your ability to handle queries effectively.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing refunds. Practising how you would respond to these situations can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the Customer Service Advisor position. This demonstrates your enthusiasm and forward-thinking attitude.
