At a Glance
- Tasks: Support B2B sales strategies and enhance customer loyalty across various channels.
- Company: Join Currys, the UK's leading tech retailer with a passionate team.
- Benefits: Enjoy a competitive salary, health insurance, and great employee discounts.
- Other info: Be part of a diverse team committed to sustainability and inclusion.
- Why this job: Make a real impact in tech while developing your career with ongoing training.
- Qualifications: Experience in retail and managing teams is preferred.
The predicted salary is between 40000 - 50000 € per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
This role is responsible for supporting the execution of the B2B Hubs sales and support strategy, working closely with all channels across B2B and retail. It focuses on driving customer acquisition, growing new and existing accounts, and enhancing customer loyalty. The B2B Sales Support Manager will ensure seamless communication and coordination across different Hub locations, contributing to the maximisation of both sales and margin and operational excellence.
This role will focus on supporting the implementation of the operating model, driving performance improvements, and maintaining high standards to enhance key metrics such as credit, repeat business, basket profitability, and added value services. In addition to supporting the wider B2B team, the B2B Sales Support Manager will provide essential support to the National Hubs Manager, assisting with strategic initiatives, reporting, and ensuring alignment between day-to-day operations and overall business objectives. This role is critical in fostering a highly motivated and capable team that works collaboratively to deliver consistent, high-quality results.
Role overview:
- Collaborating with Business Centre Managers, retail teams, and all other sales channels to maximise performance, streamline administrative tasks, and provide operational support, enabling Hub colleagues to focus on generating new business and growing repeat sales in their local areas.
- Supporting the implementation of sales strategies for the B2B Hubs, assisting with daily operations to ensure alignment with overall sales objectives and targets.
- Monitoring and reporting on sales and margin KPIs, including conversion rates, account repeat spend, and SMB business growth within the Hubs.
- Assisting with the execution of local GTM plans to attract new customers.
- Identifying opportunities for business growth within the Hubs and the wider retail environment, providing insights and support to Regional Managers for executing growth initiatives.
- Ensuring adherence to established standards and ways of working within the Business Hubs, maintaining consistency across locations, and working closely with other business areas to integrate solutions.
- Coordinating with teams to ensure a seamless customer experience, supporting the delivery of appropriate solutions for business customers within the Hubs.
- Providing coaching and mentoring to Hub teams, fostering a positive and ethical working environment.
- Creating the right environment for both teams and customers, focusing on maintaining high morale, ethical behaviour, and a customer-centric approach to enhance overall engagement and satisfaction.
- Contributing to succession and development planning by helping to implement training, upskilling initiatives, and career development pathways that align with progression goals, ensuring teams are motivated and engaged.
- Assisting with team morale and retention efforts, helping to create a positive and supportive working environment, addressing team needs, and supporting initiatives to reduce attrition.
- Managing ER/HR activities, including addressing employee relations issues, ensuring compliance with company policies, and facilitating a supportive environment that aligns with our company values.
- Supporting cost management efforts, including identifying ways to reduce unnecessary tasks and costs while improving operational efficiency in collaboration with leadership.
- Participating in project work that supports the delivery of the transformational agenda, getting involved in key initiatives to drive change.
You will need:
- Experience of working in a fast-paced retail environment.
- Ideally experience of working within a retail environment (electronics preferred but other similar environment will be relevant to the role).
- Experience of managing large frontline teams.
- Experience of working in a matrix organisation, with heavy dependency on other teams to help maximise success in your area of responsibility.
- Excellent organisational and time management skills.
- Excellent relationship building skills.
We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
Currys Career Opportunities: South Sales Support Manager employer: Currys
At Currys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. With a commitment to employee development through ongoing training and career progression opportunities, our team enjoys a range of benefits including a competitive pension scheme, private health insurance, and generous colleague discounts. Join us in making a meaningful impact in the tech retail sector while working in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Currys Career Opportunities: South Sales Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Currys on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the South Sales Support Manager role.
✨Tip Number 2
Prepare for the interview by researching Currys' values and recent initiatives. Show us how your skills align with their mission to enhance customer experience and drive sales in the B2B space.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and operational excellence. We want to see how you can contribute to maintaining high standards across the Hubs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Currys team and making an impact.
We think you need these skills to ace Currys Career Opportunities: South Sales Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the South Sales Support Manager role. Highlight your experience in retail, especially if you've worked with large teams or in a fast-paced environment like electronics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how your background makes you a perfect fit for our team. Don’t forget to mention any specific achievements that demonstrate your ability to drive sales and enhance customer loyalty.
Showcase Your Team Spirit:Since this role involves collaboration across various teams, make sure to highlight your teamwork skills. Share examples of how you've successfully worked with others to achieve common goals, especially in a retail setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Currys
✨Know Your Stuff
Before the interview, make sure you understand Currys' B2B sales strategy and how the South Sales Support Manager role fits into it. Familiarise yourself with their products and services, especially in the tech sector, so you can speak confidently about how you can contribute to customer acquisition and loyalty.
✨Showcase Your Team Spirit
This role is all about collaboration, so be ready to share examples of how you've successfully worked with teams in the past. Highlight your experience in managing large frontline teams and how you’ve fostered a positive working environment, as this will resonate well with the interviewers.
✨Prepare for Performance Metrics
Since the role involves monitoring sales and margin KPIs, come prepared to discuss how you've previously tracked and improved performance metrics. Think of specific examples where your actions led to increased conversion rates or repeat business, as this will demonstrate your analytical skills and results-driven mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the current challenges the B2B team faces or how they measure success in the South Sales Support Manager position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
