At a Glance
- Tasks: Lead IT service performance and manage stakeholder relationships in a dynamic environment.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Ongoing training, career development, and a chance to make a positive impact.
- Other info: Inclusive culture that values every voice and offers excellent growth opportunities.
- Why this job: Shape your future while helping us drive sustainability and innovation in tech.
- Qualifications: Experience in IT support, stakeholder management, and a background in enterprise is preferred.
The predicted salary is between 40000 - 50000 € per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Currys is continuing to evolve its enterprise technology landscape to support core business functions including Finance, Commercial, HR, Marketing and beyond, ensuring services are stable, scalable, and aligned to business needs. As the Enterprise Service Manager, you will represent the Service Delivery Management function while advocating for business stakeholders across multiple domains.
You will be accountable for the end to end IT Service performance being delivered and consumed by your business function. While making sure IT processes are understood and embedded you will also be an escalation point for your key stakeholders 24/7 – 365. Making sure stakeholders are receiving the right level of communication (verbal & written) at the right time is a key part of the role.
You will work closely with technical teams, third-party providers, and stakeholders to maintain service performance, manage incidents and changes, and minimise disruption. You will need to be pragmatic in balancing business priorities with IT constraints, ensuring service quality and stability. Your attention to detail will be key in managing dependencies across systems and stakeholders.
Role overview:
- Managing stakeholder’s expectation of service stability and quality.
- Build and maintain credibility with key stakeholders.
- Mapping business function outcomes with IT (infrastructure and application) Services.
- Attending Operational review meetings with our key partners and influencing their behaviour regarding the level and quality of service being delivered.
- Ensuring that the right level of reporting is created and validated at ORM 1 & 2 meetings.
- Forming relationships with the respective IT Product & Development owner(s).
- Providing strategic leadership with key outsource partners.
- Ensuring business stakeholders understand the ‘routes to IT’ – New Idea, Change to existing solutions, status of inflight project and Service issue with existing solution.
- Reducing overall operating costs YoY for the Services consumed by your business functions.
- Reduction in overall ticket volumes for your Business functions.
- Working with application and infrastructure owners on ticket trends and formulating solutions to reduce these YoY.
- Taking ownership for your own personal development and skills.
- Finding opportunities to improve your capabilities and adding value where required.
- Establishing and building strong stakeholder relationships with the business.
- Communicating and influencing at an Exec level within the business.
- Managing our key partners and influencing their behaviour for the services they deliver to your business areas.
- Maintaining and developing service assurance so that platform and application assurance managers ensure that the business receives the optimum level of service and that the IT services have the right:
- Licencing agreements and licences in place.
- Growth forecasts being managed (storage, memory, CPU, network capacity, resilience (where designed)).
- Security elements agreed and in place.
- Monitoring & alerting is in place, appropriate and working.
Required Skills & Experience:
- A background in Enterprise is desirable.
- IT Support and Operations experience.
- Experience of working in a hybrid team.
- Experience in managing Senior stakeholders (up to exec level).
- Experience in identifying opportunities to use AI in enhancing and streamlining existing processes.
- Experience of working with 3rd Party support teams and strategic Partners.
- Experience of working in an ITIL based environment.
- Experience of managing multiple vendors and an understanding of a ‘win-win culture’.
- Exposure to varied change and delivery models.
- Excellent communication and presentation abilities, with the capacity to convey complex financial information to non-financial stakeholders.
- Proficiency in Microsoft Office suite.
- Ability to work collaboratively in a fast-paced environment and prioritise tasks effectively.
Preferred Qualifications:
- ITILv3 Service Operations Certification as a minimum or equivalent.
- Degree level education in a computing related subject.
- Proven business track record in IT Service Management.
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
Currys Career Opportunities: Service Manager employer: Currys
At Currys, we pride ourselves on fostering a collaborative and inclusive work culture where every team member is valued and empowered to grow. As a Service Manager in our Waterloo location, you'll benefit from hybrid working arrangements, ongoing training, and the opportunity to make a meaningful impact in the tech industry while being part of the UK's largest recycler and repairer of technology. Join us to not only shape your career but also contribute to a sustainable future for our planet.
StudySmarter Expert Advice🤫
We think this is how you could land Currys Career Opportunities: Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Currys on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Currys' values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of delivering amazing tech experiences.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online resources to refine your pitch and ensure you can impress those exec-level stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Currys team and ready to take on the challenge.
We think you need these skills to ace Currys Career Opportunities: Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT service management and stakeholder communication. We want to see how your skills align with the role of Service Manager at Currys!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved service performance or managed stakeholder expectations in previous roles. This will help us see the impact you've made!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, especially when discussing complex topics like IT processes or service delivery.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Currys
✨Know Your Stuff
Before the interview, make sure you understand Currys' business model and how the Service Manager role fits into it. Familiarise yourself with their enterprise technology landscape and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to communicate effectively with stakeholders at all levels. Prepare examples of how you've successfully managed stakeholder expectations and communicated complex information in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions, especially in IT service management. Highlight your experience with managing incidents and changes, and how you minimised disruption in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges, and future projects at Currys. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
