At a Glance
- Tasks: Lead the personalisation strategy and roadmap to enhance customer experiences.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Career development, ongoing training, and a chance to make a positive impact.
- Other info: Diverse and inclusive workplace committed to your growth and success.
- Why this job: Shape the future of customer engagement while working with innovative technology.
- Qualifications: Experience in product management, personalisation, and strong leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We are on a mission to create the best Connected Customer experience there is, and we need strong Senior Product Owners to help us. In this role you'll lead and shape the personalisation product strategy and roadmap across our digital and connected customer experiences, using customer insight, behavioural data and experimentation to create more relevant journeys that drive conversion, engagement and long-term customer value. Sitting within our Customer domain, bringing personalisation together with loyalty, account and engagement, and monetisation under one vision: every customer known, every visit earned, every connection worth more. Personalisation is where you will start, and as our customer data and audience capabilities mature, there is real scope to broaden into loyalty and monetisation.
This is a hands-on product role with end-to-end accountability for the personalisation roadmap, backlog, delivery and commercial outcomes. Working with teams across Data Science, CRM, UX, Engineering, Marketing and Online, you will turn customer and business needs into scalable personalisation capabilities. You'll bring an omnichannel mindset, connecting experiences across the wider customer journey rather than focusing on digital channels in isolation. You will balance immediate opportunities with longer-term strategic investment, ensuring that personalisation delivers genuine value for customers and measurable growth for Currys.
As part of this role, you'll be responsible for:
- Set the personalisation vision and roadmap: Define and communicate an outcome-led personalisation strategy across Omni-channel experiences, aligned with our customer and commercial priorities.
- Own prioritisation and the product backlog: Build, prioritise and sequence the backlog, balancing customer value, commercial impact, technical feasibility and delivery effort across short, medium and long-term opportunities.
- Translate strategy into deliverable outcomes: Turn business objectives and customer problems into clear product requirements, hypotheses and measurable outcomes that cross-functional teams can execute.
- Lead discovery and experimentation: Set the experimentation agenda for recommendations, targeted content, segmentation and dynamic merchandising. Define success measures, evaluate results and use evidence to determine whether initiatives should be improved, scaled or stopped.
- Deliver measurable commercial value: Develop robust business cases for personalisation initiatives, establish appropriate KPIs and track performance against conversion, engagement, customer value and return on investment.
- Champion the customer: Use qualitative and quantitative insight to understand customer missions, needs and pain points, ensuring personalisation makes journeys easier and more relevant rather than simply optimising short-term metrics.
- Lead cross-functional delivery: Partner with Data Science, CRM, UX, Engineering, Analytics, Marketing, Trading, Customer Experience teams to ensure solutions are customer-centred, commercially valuable, technically sound and scalable.
- Support coaching and mentoring: Lead, coach and mentor Product Owners and Assistant Product Owners promoting strong product management practices, agile ways of working, continuous improvement and a culture of accountability.
You will need:
- Significant Product Owner or Product Manager experience, ideally within personalisation, recommendations, CRM, Loyalty, customer data or a related product area.
- Demonstrable experience of creating and delivering outcome-led product strategies, roadmaps and backlogs.
- A strong understanding of experimentation, including hypothesis creation, A/B testing, measurement of incremental uplift and evidence-based decision-making.
- A track record of delivering measurable commercial and customer outcomes within a digital, ecommerce or omnichannel environment.
- Experience using customer research, behavioural data, commercial analysis and market insight to identify and prioritise opportunities.
- Strong technical fluency, with the ability to discuss architecture, data, scalability, performance and delivery trade-offs with engineering and data specialists.
- Experience delivering complex initiatives across multiple teams using agile and iterative delivery methods, including breaking larger programmes into measurable MVPs.
- Strong leadership and stakeholder-management skills, with the confidence to influence senior stakeholders, coach product colleagues and hold delivery partners accountable.
Why join us:
We know our people are the secret to our success. Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
Currys Career Opportunities: Senior Product Owner - Personalisation employer: Currys
Currys is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant location of Waterloo. With a strong focus on employee growth, you will have the opportunity to enhance your skills in cutting-edge technologies like Databricks and Snowflake while contributing to meaningful AI initiatives. The hybrid-working model promotes flexibility, ensuring a healthy work-life balance as you collaborate with passionate teams to drive impactful data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Currys Career Opportunities: Senior Product Owner - Personalisation
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Currys!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Currys would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Currys through your school's career services!
We think you need these skills to ace Currys Career Opportunities: Senior Product Owner - Personalisation
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Currys Career Opportunities: Senior Product Owner - Personalisation, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Currys Career Opportunities: Senior Product Owner - Personalisation position at Currys. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Currys
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
