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- Tasks: Lead a team to create amazing experiences for business customers and nurture local relationships.
- Company: Currys is the UK's leading tech retailer, passionate about helping everyone enjoy technology.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on people and the planet.
- Qualifications: Management experience in retail or B2B, proven coaching skills, and a passion for team development.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our workplace.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Role overview:
Business Customer Manager
Stevenage
Currys, Stevenage
Permanent
Full Time
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.
Role overview:
As part of this role, you’ll be responsible for:
â—Ź Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
â—Ź Building a strong network with local businesses, developing new relationships and growing existing accounts.
â—Ź Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
â—Ź Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.
This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.
You will need:
â—Ź To have management experience and a hands-on style.
â—Ź Background in either a retail or B2B environment (or both!).
â—Ź Proven coaching skills and a passion for building team confidence and capability.
â—Ź A track record of identifying commercial opportunities to deliver KPIs.
â—Ź To be confident working in a team, approachable and friendly to colleagues and customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
â—Ź Performance-related bonus.
â—Ź Product discounts on the latest tech.
â—Ź A range of wellbeing initiatives.
Why join us:
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Business Customer Manager employer: Currys
Contact Detail:
Currys Recruiting Team
careers@currys.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Manager
✨Tip Number 1
Familiarise yourself with the latest tech products and services that Currys offers. Being knowledgeable about the products will not only help you in conversations with potential customers but also demonstrate your passion for technology, which is crucial for a Business Customer Manager.
✨Tip Number 2
Network with local businesses before applying. Attend local business events or join community groups to build relationships with potential clients. This proactive approach shows your commitment to the role and can give you valuable insights into their needs.
✨Tip Number 3
Highlight your coaching experience in previous roles. Prepare examples of how you've successfully developed team members or improved team performance. This will showcase your ability to inspire and lead a team, which is essential for this position.
✨Tip Number 4
Research Currys' B2B strategies and recent initiatives. Understanding their approach to business sales and customer engagement will allow you to discuss how you can contribute to their goals during interviews, making you a more attractive candidate.
We think you need these skills to ace Business Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and any background in retail or B2B environments. Emphasise your coaching skills and any achievements related to driving sales and meeting KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how you can inspire both customers and colleagues. Mention specific examples of how you've built relationships in previous roles and how you plan to enhance B2B performance.
Showcase Your Leadership Skills: During the application process, highlight your hands-on management style and provide examples of how you've supported team development. Discuss how you’ve motivated teams to achieve sales targets and fostered a customer-first approach.
Research Currys: Familiarise yourself with Currys' values and their approach to customer service. Understanding their commitment to inclusion and diversity will help you align your application with their company culture.
How to prepare for a job interview at Currys
✨Showcase Your Coaching Skills
As a Business Customer Manager, you'll be expected to coach your team. Prepare examples of how you've successfully coached others in the past, highlighting your ability to inspire and develop confidence in your colleagues.
✨Demonstrate Your B2B Knowledge
Familiarise yourself with the B2B landscape, especially in retail. Be ready to discuss how you can enhance relationships with local businesses and share any relevant experiences that showcase your understanding of their needs.
✨Highlight Your Management Experience
Management experience is crucial for this role. Be prepared to discuss your leadership style, how you've engaged teams in the past, and any specific strategies you've used to drive performance and meet KPIs.
✨Emphasise Customer-Centric Approach
This role is all about putting customers first. Think of examples where you've gone above and beyond for customers, and be ready to explain how you would inspire your team to do the same.
