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- Tasks: As an Administrator, you'll manage commission payments and ensure data accuracy.
- Company: Currys is the UK's leading tech retailer, committed to inclusivity and sustainability.
- Benefits: Enjoy a performance bonus, product discounts, wellbeing initiatives, and 25 days holiday.
- Why this job: Join a supportive team, develop your skills, and make a positive impact on the planet.
- Qualifications: Good IT skills, strong customer service, analytical mindset, telecoms knowledge is a plus.
- Other info: Hybrid working with three days in the office; training provided for career growth.
The predicted salary is between 21500 - 30000 £ per year.
Job Description
This job is with Currys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role overview:
Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Permanent
Full Time
Grade 1
Salary- £25,521.60 per annum along with the benefit of being able to earn an additional performance related bonus on a monthly basis.
Working Hours/Shift patterns – 40 hours per week, Monday – Friday: 9:00 AM – 6:00 PM.
Hybrid working: Working approximatimately three days in the office.
At Currys we're united by one passion: to help everyone enjoy amazing technology.
As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
At Currys we have a distribution channel with partners across the UK providing B2B mobile phone connectivity to their customer base.
As an Administrator in our Specialist Business Centre in Poole, you'll ensure the complete, accurate and timely receipt of commissions from the mobile network(s) are achieved and required payments are made to Currys Business Partners. You'll also act as a control point for compliance and assist in owning the data integrity and optimisation across all mobile channels. You'll do this by reviewing commission payments and clawbacks for the weekly payment run process feeding back any errors, fixing issues and investigating incorrect payments.
Role overview:
As part of this role, you'll be responsible for:
• Performing compliance checks on completed deals and processing them into the system to generate payment
• Completing a weekly review of commission payments and clawbacks for weekly payment run process
• Handling, updating and reviewing databases to ensure accuracy
• Delivering high standard of customer service and deal with any partner queries adhering to SLA's.
• Managing partner queries (including query inboxes) to defined timescales and service levels
• Actively defining opportunities for process improvements. Managing, testing and assisting with implementation
• Creating and maintaining a full set of working procedure documents for all core activities
• Reviewing partners accounts for revenue share and raising manual payments
You will need:
• Good IT skills with a working knowledge of Microsoft Excel
• Strong customer service
• Strong analytical skills
• Can do attitude and a positive mindset
• Knowledge of the telecoms industry would be an advantage
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 bank holidays
Why join us:
Join our Specialist Business Centre team and we'll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
#LI-DNI
Administrator employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the telecoms industry, as having knowledge in this area can give you an edge. Research current trends and challenges within the sector to demonstrate your understanding during any discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially functions related to data analysis and reporting. Being able to showcase your proficiency in Excel can significantly enhance your appeal for the Administrator role.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved queries or improved processes, as this will highlight your suitability for managing partner queries effectively.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive decisions in previous roles. This could involve examples of how you've identified errors or optimised processes, which aligns well with the responsibilities of the position.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Administrator position at Currys. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Relevant Skills: Make sure to emphasise your IT skills, particularly your proficiency in Microsoft Excel, as well as your customer service experience. Use specific examples from your past roles to demonstrate how you meet these criteria.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the telecoms industry if applicable, and express your commitment to delivering high standards of customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an Administrator role.
How to prepare for a job interview at Currys
✨Research Currys and the Role
Before your interview, take some time to learn about Currys, its values, and the specific responsibilities of the Administrator role. Understanding the company's mission and how you can contribute will help you answer questions more effectively.
✨Showcase Your IT Skills
Since good IT skills, particularly in Microsoft Excel, are essential for this role, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you've used Excel to analyse data or improve processes.
✨Demonstrate Customer Service Experience
As the role involves handling partner queries and delivering high standards of customer service, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will show your ability to meet the expectations of the role.
✨Prepare for Compliance and Analytical Questions
Given the focus on compliance checks and data integrity, be ready to discuss your analytical skills and any relevant experience you have in ensuring accuracy in data processing. Consider preparing a few scenarios where you identified errors and how you rectified them.
