At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in our Delivery Centre.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Dynamic workplace with a focus on safety and collaboration.
- Why this job: Make a real impact by ensuring customers receive top-notch service every day.
- Qualifications: Experience in team leadership and a knack for motivating others.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Service and Delivery Centre. You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Responsibilities
- Overseeing the running of the site, staffing and other resources
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
- Providing regular and consistent performance feedback
- Influencing operational decisions
- Working closely with other internal/external departments to ensure smooth-running operation
- Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
- Creating a safe working environment, adhering to health and safety policies
Requirements
- Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
- A track record of developing teams to achieve customer-focused results
- Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
- Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
First Line Manager in Stevenage employer: Currys PLC
Currys plc is an exceptional employer that champions innovation and inclusion, making it a fantastic place for professionals looking to lead impactful technology initiatives. With a strong focus on personal and career development, employees benefit from a collaborative work culture and the opportunity to contribute to the UK's largest tech recycling efforts, ensuring meaningful work that positively affects the environment and community.
