At a Glance
- Tasks: Lead contract management for third-party delivery partners and drive service improvements.
- Company: Join Currys, the UK's leading tech retailer with a passionate team of 25,000.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and wellbeing initiatives.
- Other info: Hybrid working available with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience and optimise operations in a dynamic environment.
- Qualifications: Experience in managing third-party contracts and strong communication skills required.
The predicted salary is between 55000 - 60000 € per year.
Salary: £55,000 - £60,000 per annum depending on experience. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We’re looking for a Senior Outsourced Operations Manager to lead the contract lifecycle for our third-party Delivery Partners, who play a critical role in delivering and installing larger products for our customers, ensuring exceptional service and value for money across our home delivery network. Working closely with Operations, Compliance and Finance, you’ll shape and manage key partnership contracts, drive cost and service improvements, and support bespoke agreements across the UK and Ireland. Using strong stakeholder relationships and a deep understanding of contract performance, you’ll centralise reporting and deliver data-driven insights that strengthen partnerships at every level.
Location: Newark / Hybrid Working. Permanent, Full Time. Grade 4.
Responsibilities
- Developing and maintaining a centralised reporting framework, providing regular insights on key performance metrics to support effective partnership and contract management at an operational level.
- Supporting the setup, implementation and ongoing management of both existing and new third-party contracts across the network.
- Proactively identifying opportunities to improve service delivery, reduce costs and enhance the colleague experience through continuous review and optimisation of contractual terms.
- Maintaining robust governance processes, ensuring all logs, records and documentation are accurate, up to date, and reflective of future requirements.
- Collaborating closely with Workforce Management and Operations teams to optimise the balance between insourced and outsourced colleagues.
- Providing tailored data analysis and reporting to support senior stakeholders, enabling informed decision-making where required.
- Contributing to both the operational and strategic direction of Outsource Operations, including Carrier Network and Warehouse activities.
- Identifying potential risks that may impact business continuity or reputation, and deliver clear, timely recommendations to mitigate them effectively.
Requirements
- Proven experience managing third-party contracts within a large-scale supply chain, logistics, or services environment.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders up to Director level, both internally and externally.
- Strong understanding of contract management principles, with a track record of collaborating across multiple functions to deliver business objectives.
- Highly effective negotiation and influencing skills, with the ability to operate independently without direct reports.
- Sound decision-making capability, able to balance priorities and consider impacts across multiple business areas.
- Strong organisational skills with a structured, detail-oriented approach and high levels of accuracy.
- Proficient in Microsoft Excel and PowerPoint, with confidence in analysing data and presenting insights clearly.
Preferred Qualifications
- Professional qualification in Contract Management (or equivalent)
- CIPS Level 3 qualification or above or working towards.
Benefits
- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
Senior Outsourced Operations Manager employer: Currys PLC
At Currys, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued. As a Senior Outsourced Operations Manager, you will not only lead critical partnerships but also benefit from our commitment to employee growth through tailored development opportunities and a competitive benefits package, including performance-related bonuses and product discounts. Located in Newark with hybrid working options, you'll enjoy a balanced work-life experience while contributing to our mission of delivering exceptional technology services to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourced Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your negotiation skills. When it comes to salary discussions, be ready to discuss your worth confidently. Know your value and don’t be afraid to ask for it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Senior Outsourced Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Outsourced Operations Manager. Highlight your experience with third-party contracts and any relevant achievements that showcase your skills in managing partnerships and improving service delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Currys. Don’t forget to mention specific examples of how you've driven cost improvements or enhanced service delivery in previous roles.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders up to Director level, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional, while also letting your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Currys!
How to prepare for a job interview at Currys PLC
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of contract management principles. Brush up on your knowledge of third-party contracts and be ready to discuss how you've successfully managed them in the past. This will show that you’re not just familiar with the theory, but you can apply it effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged and influenced stakeholders at various levels. Think about specific situations where your communication skills made a difference. This role requires strong relationships, so demonstrating your ability to connect with others is key.
✨Data-Driven Insights are Your Best Friend
Since the job involves providing tailored data analysis, come prepared with examples of how you've used data to drive decisions in previous roles. Be ready to discuss the tools you used, like Excel or PowerPoint, and how your insights led to improvements.
✨Be Ready to Discuss Cost Improvements
Think about times when you've identified opportunities to reduce costs while enhancing service delivery. Prepare to share these experiences, as they’ll highlight your proactive approach and ability to optimise contractual terms effectively.
