Self Care Technical Product Owner

• Self Care Technical Product Owner (i D Mobile)
• Currys London Campus at Waterloo

Position Type: Permanent, Full Time. Grade: 4.

We’re i D Mobile, one of the UK’s leading mobile virtual network operators.

We launched in May 2015 and have over 2.5 million Pay Monthly customers.

Our success comes from a wide range of feature‑packed plans, ranging from super‑value Pay‑as‑you‑go and SIM‑only deals to the latest smartphones from the big‑name manufacturers.

i D Mobile is an exciting place to work.

We’re a relatively young and dynamic start‑up that values innovation, imagination and creativity.

If you’ve got a great idea, we’ll help you run with it.

We’re passionate about finding new ways to address our customers’ needs.

Although we’re young, we are part of Currys PLC, Europe's leading electrical and mobile retailer, bringing the stability of a large family to a vibrant start‑up environment.

The Technical Product Owner will lead the development of our customer Self Care application for managing telecom subscriptions.

The role requires strong technical acumen across APIs and microservices, combined with a deep understanding of subscription lifecycle management in a telco environment.

You will own the product backlog, define scalable digital journeys, and work closely with engineering, architecture and commercial teams to deliver seamless, high‑adoption self‑service experiences.

You will join a team of developers and testers and will interact closely with one or more product managers.

The aim is to continuously improve the services provided by our MVNO and enable business owners to jointly agree sprint content, liaise with subject matter experts and stakeholders across the business, and prioritize the backlog and roadmap requirements.

Key Responsibilities

• Own the technical product backlog scope and roadmap for the i D Self Care subscription management applications across i OS, Android and web.
• Define and prioritize features with the business product owner and technical delivery teams (SA, DEV).
• Filter all business requirements for the development roadmap.
• Research and articulate business and functional requirements using the "As a, I want, So that" format.
• Define the desired outcomes using "Given, When, Then" statements.
• Support the development of stories to meet Definition of Ready, translating business goals into clear technical epics and user stories.
• Align roadmap with business KPIs (ARPU, churn reduction, digital adoption).
• Be a key contributor and owner of the refinement of stories and the backlog as a whole.
• Serve as the point of contact for the Scrum Master, technical leads, BAs and developers.
• Provide sprint, testing and production sign‑off to ensure requirements are delivered as described.
• Maintain in‑depth knowledge of IT and telco industry best practices, technologies, architectures and emerging technologies.
• Act as the bridge between engineering, architecture and business teams across i D and Currys.

• Define APIs, integrations and data flows for

• CRM / Customer Management
• Billing & charging systems
• Product catalogue
• Identity & authentication
• Customer Experience & Self‑Service
• Design seamless Self Care journeys for onboarding, subscription changes and payments.
• Optimize flows to reduce support calls and increase digital self‑resolution.
• Work closely with UX/UI designers to deliver intuitive mobile and web journeys.
• Required Skills & Experience
• Extensive (5+ years) experience as a Technical Product Owner, Technical Business Analyst or Solution Designer, ideally gained in telecoms or a systems integrator organisation.
• Excellent written and verbal communication skills for producing and presenting business requirements to both business and engineering audiences.
• Excellent stakeholder management skills for gathering requirements and securing sign‑off.
• Experience with MVNO, BSS, D2C e‑commerce, payment systems and business‑critical integrations.
• Expert Jira & Confluence user.
• Experience working in multi‑brand environments, mobile or other regulated industries (e. g., FCA).
• Preferred experience with telecom or subscription‑based services such as mobile/broadband subscription, lifecycle, BSS/OSS ecosystem, CRM systems, product catalogue and order management flows.
• Experience with customer self‑service portals or apps.
• Why join us
• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
• Private medical insurance.
• Life assurance.
• Fantastic colleague discounts on tech with Currys and i D Mobile.
• Hybrid working with an expectation to meet in person 2‑4 times per month.

Join our team and we’ll support you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life.

We’re committed to inclusion and diversity, ensuring everyone has a fair opportunity to show their talents during our application process.

If you need additional assistance, please email careers@currys. co. uk and we’ll do our best to help.

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