At a Glance
- Tasks: Analyse data to identify trends and deliver insights that enhance customer experiences.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, product discounts, 25 days holiday, and hybrid working.
- Other info: Embrace diversity and inclusion in a dynamic work environment with growth opportunities.
- Why this job: Make a real impact on customers and the planet while developing your career.
- Qualifications: Strong analytical skills and proficiency in Excel; retail experience is a plus.
The predicted salary is between 28500 - 28500 £ per year.
- Root Cause Analyst
- London
- Currys London Campus at Waterloo / Hybrid Working
- Permanent
- Full Time
- Grade 2
- Salary - £28,500 per annum
At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Responsibilities
- Analysing data from multiple sources, including compliance reports, complaints, customer feedback, dashboards, and KPIs, to identify trends and deliver actionable insights to business leaders.
- Conducting Root Cause Analysis (RCA) to identify underlying issues and recommend improvements that enhance customer outcomes, strengthen compliance, and support business performance.
- Producing and presenting clear, impactful reports and insights, effectively communicating findings to both internal teams and external stakeholders.
- Supporting championing the Voice of the Customer and driving continuous service improvement.
- Performing ad hoc analysis and investigations to identify emerging risks, opportunities, and areas for operational enhancement.
- Carrying out detailed complaints analysis to highlight recurring themes, customer pain points, and potential regulatory risks, helping to protect both customers and the business.
Requirements
- Analytical skills with proven experience using Root Cause Analysis (RCA) techniques, data interrogation, and statistical analysis to identify trends, risks, and opportunities.
- Advanced proficiency in Microsoft Excel (including Pivot Tables, Lookups, and Macros) and Power Point, with experience using Power BI to create meaningful insights and visualisations.
- Excellent communication and presentation skills, with the ability to clearly translate complex data into actionable recommendations for a variety of stakeholders.
- Highly organised with the ability to manage multiple projects and priorities simultaneously, delivering high-quality outputs within tight deadlines.
- Familiarity with AI tools.
- Experience working in a retail environment would be advantageous.
Benefits
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus public holidays.
- Hybrid working; our primary Currys Campus is at Waterloo (We Work).
- Why join us
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys. co. uk and we'll do our best to help.
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Root Cause Analyst employer: Currys PLC
Currys plc is an exceptional employer that champions innovation and inclusion, making it a fantastic place for professionals looking to lead impactful technology initiatives. With a strong focus on personal and career development, employees benefit from a collaborative work culture and the opportunity to contribute to the UK's largest tech recycling efforts, ensuring meaningful work that positively affects the environment and community.
StudySmarter Expert Advice🤫
We think this is how you could land Root Cause Analyst
✨Get Involved in Data Science Meetups
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Currys PLC.
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We think you need these skills to ace Root Cause Analyst
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Currys PLC, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Currys PLC. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Currys PLC
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Currys PLC!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
