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For Companies At a Glance
- Tasks: Lead resource planning and forecasting for a dynamic contact centre team.
- Company: Join Currys plc, the UK's top tech retailer with a focus on innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and discounts on the latest tech.
- Why this job: Make a real impact in a hybrid role while shaping customer experiences.
- Qualifications: Experience in contact centre management and forecasting is essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 44000 - 66000 £ per year.
Overview
Resource Planning Manager at Currys plc, Sheffield. Hybrid (offices located at Sheffield, Warrington, and Loughborough). Permanent, Full Time, Grade 4, 37.5 hours per week (Monday to Friday). Salary up to £55,000 per annum depending on experience.
Currys is the UK’s best-known retailer of tech, focused on helping customers enjoy amazing technology. You will join the Contact Centre Planning Team, overseeing forecasting of demand for Outsourced Partnerships and Retained Teams, governance of strategic partnerships, and end-to-end Resource Planning for Retained Teams. The role is primarily remote with occasional travel to offices in Sheffield, Warrington or Loughborough. You will also support the wider Customer Management Centre (CMC) in transformational activity to model scenarios for cost projections in business cases.
Role overview:
Responsibilities:
- Long and midrange forecasting and alignment to planning strategy, ensuring a flexible approach that supports brand requirements
- Manage outsourced partnerships to govern CMC activity undertaken by partners (approximately 85%) and deliver the right outcomes for customers
- Design, implement and manage end-to-end CMC staffing plans to meet or exceed service targets within budget, incorporating changes across people, process and systems
- Collaborate with Commercial teams and local expertise to build accurate contact forecasts aligned to budgets and outlook
- Identify demand drivers and work with stakeholders to improve future forecasting to ensure CMC strategy is achievable
- Own a model forecasting effort and tracking actuals; work with leadership to balance resources across operations/projects and set priorities
- Support Bi-annual Budgeting to ensure variable operational charges are reflected and aligned to an approved resource plan that supports financial, operational, and transformational goals
You will need:
- Experience leading a Contact Centre Resource Planning Team in a managerial role
- Forecasting within a Contact Centre environment using sensitive data and historical data to produce accurate long- and short-term forecasts
- Experience developing best practices in forecasting, reporting, scheduling and planning and sharing these across the business
- Experience working with an outsourced partner is desirable, including knowledge of forecast lock processes and invoice reconciliation
- Budget and cost management for both short-term and long-term planning
- Strong knowledge of FCA regulation and related principles, incorporated into outputs
Benefits
- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
Location and contact
Sheffield, England, United Kingdom (Hybrid/Remote with occasional travel). If you need assistance with your application, please email careers@currys.co.uk and we will help.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
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Resource Planning Manager employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Currys on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to resource planning and forecasting. We should also be ready to discuss our past experiences and how they align with the role's responsibilities.
✨Tip Number 3
Showcase our analytical skills! Bring examples of how we've used data to drive decisions in previous roles. This will demonstrate our ability to manage forecasts and budgets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Resource Planning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planning Manager role. Highlight your experience in contact centre resource planning and any relevant forecasting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to illustrate how you've improved forecasting accuracy or managed budgets effectively. We appreciate results-driven candidates!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Currys PLC
✨Know Your Numbers
As a Resource Planning Manager, you'll be dealing with forecasts and budgets. Brush up on your numerical skills and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of your forecasting successes to the table!
✨Understand the Business
Familiarise yourself with Currys' operations and their approach to customer service. Knowing how they manage outsourced partnerships and their strategic goals will show that you're genuinely interested in the role and can align your planning strategies with their objectives.
✨Showcase Your Leadership Skills
This role requires managing a team, so be prepared to talk about your leadership style. Share specific instances where you’ve led a team through challenges, especially in a contact centre environment. Highlight how you foster collaboration and improve processes.
✨Prepare for Scenario Questions
Expect questions that ask you to model scenarios or solve problems related to resource planning. Think about potential demand drivers and how you would adjust staffing plans accordingly. Practising these types of questions will help you feel more confident during the interview.
