At a Glance
- Tasks: Configure mobile products and tariffs, ensuring smooth delivery and launch.
- Company: Join iD Mobile, a dynamic start-up backed by Currys PLC.
- Benefits: Enjoy 25 days annual leave, hybrid working, and fantastic tech discounts.
- Other info: Opportunities for career growth and ongoing training await you.
- Why this job: Be part of an innovative team making a real impact in the telecoms industry.
- Qualifications: Experience in system configuration or product setup is a plus.
The predicted salary is between 30000 - 36000 £ per year.
We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million subscribers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.
iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.
Working under the direction of the Product Setup Lead, the role executes the hands-on configuration of tariffs, add-ons, bundles, roaming and promotional offers across billing, CRM, ordering and digital platforms, supporting the end-to-end delivery and launch of new and amended propositions. The Product Setup Executive supports the accurate configuration, implementation, testing and maintenance of mobile product setups across iD Mobile's technology estate, ensuring commercial propositions are delivered correctly, consistently and safely to market.
Key Responsibilities- Product Configuration Delivery
- Configure products, tariffs, discounts, allowances and rules within CMP (BSS), DMS and MATRIXX (OCS) in line with approved designs.
- Set up mobile tariffs, SIM-only plans, device propositions, data bolt-ons, roaming products, international bundles and promotional offers across billing, CRM, ordering and digital platforms.
- Support the maintenance of product catalogue integrity and lifecycle activities including launches, amendments and retirements.
- Change Implementation
- Execute configuration changes accurately and in line with defined processes, documentation and release plans.
- Translate the Product Setup Lead's configuration designs into precise, executable system setup activities.
- Testing & Validation
- Complete thorough validation of configuration changes to ensure correct charging, billing and customer outcomes prior to release.
- Support User Acceptance Testing (UAT) and operational readiness testing, and assist with go-live and hypercare activities following launch.
- Issue Identification & Resolution
- Identify configuration defects, inconsistencies or risks and work with the Product Setup Lead to resolve them promptly.
- Raise risks and issues early and clearly support on-time, right-first-time delivery.
- Governance & Documentation
- Follow product governance frameworks and change controls, maintaining accurate audit trails and documentation for all configuration changes.
- Support compliance with Ofcom regulations, Consumer Duty and internal pricing and control frameworks.
- Continuous Improvement
- Contribute to improving setup processes, standards and templates to increase efficiency and reduce time-to-market.
- Cross-Team Collaboration
- Work closely with Product, Commercial, Testing and Change teams to support successful delivery of propositions and fixes.
- Experience in system configuration, product setup or service provisioning within telecoms or subscription-based environments.
- Exposure to BSS / OCS platforms, ideally CMP, DMS, Matrixx or similar.
- Strong attention to detail with a methodical, quality-focused approach.
- Understanding of mobile products, charging structures and lifecycle concepts.
- Comfortable working with structured change and release processes.
- Able to follow complex configuration designs accurately and consistently.
- Clear communicator, able to raise risks and issues early.
- Relevant technical, operational or telecoms experience.
- Degree level education beneficial but not essential.
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
- Life Assurance.
- Fantastic colleague discounts on Tech with Currys and iD Mobile.
- Hybrid working (with an expectation to meet in person 2-4 times per month).
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Product Setup Executive employer: Currys PLC
Currys plc is an exceptional employer that champions innovation and inclusion, making it a fantastic place for professionals looking to lead impactful technology initiatives. With a strong focus on personal and career development, employees benefit from a collaborative work culture and the opportunity to contribute to the UK's largest tech recycling efforts, ensuring meaningful work that positively affects the environment and community.
StudySmarter Expert Advice🤫
We think this is how you could land Product Setup Executive
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Currys PLC and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Currys PLC.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Product Setup Executive
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Currys PLC.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Currys PLC.
How to prepare for a job interview at Currys PLC
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
