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- Tasks: Maximise efficiency by creating effective schedules and managing resources for telesales teams.
- Company: Dynamic contact centre in Loughborough with a focus on innovation.
- Benefits: Performance bonuses, tech discounts, and wellbeing initiatives.
- Other info: Opportunity to grow in a fast-paced environment with a supportive culture.
- Why this job: Join a team where your analytical skills can drive real impact and improve operations.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you will maximise the efficiency of the telesales and retained teams by accurately translating forecasts into effective schedules. You’ll ensure the best use of available resource to deliver against KPIs, while producing clear and meaningful MI to support stakeholders in maximising every opportunity.
Responsibilities
- Creating and maintaining inbound and outbound schedules aligned to forecasts and business requirements.
- Maintaining resource models to support FTE planning, recruitment decisions and profitability by line of business.
- Planning, managing and communicating both strategic and operational resourcing information.
- Managing holidays, shift swaps, sickness and absence while maintaining service levels.
- Supporting new starters, leavers and changes within agreed SLAs.
- Planning offline activity with minimal business impact.
- Producing MI, reports and trend analysis by combining data from multiple sources.
- Monitoring and reporting on resource planning KPIs, identifying opportunities for improvement.
Qualifications
- Experience in resource planning and schedule production within a contact centre environment.
- Strong understanding of manual scheduling and staff requirement calculations.
- Experience using IEX/Noble and Harmony workforce management systems.
- Experience working with contact centre scheduling and software tools.
- Strong analytical skills with the ability to build reports and identify trends.
- Good commercial awareness and understanding of operational KPIs.
- Strong organisational skills with attention to detail and accuracy.
- Ability to manage multiple priorities and communicate effectively with stakeholders.
Benefits
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Planning & Reporting Analyst employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning & Reporting Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to resource planning and scheduling. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical skills and experience effectively.
✨Tip Number 3
Show off your skills with a portfolio! If you’ve got examples of reports or schedules you’ve created in the past, bring them along to the interview. This will demonstrate your expertise and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Planning & Reporting Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning & Reporting Analyst role. Highlight your experience in resource planning and scheduling, and don’t forget to mention any relevant software tools you’ve used, like IEX/Noble or Harmony.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your analytical skills and how you can help us maximise efficiency in our telesales and retained teams.
Showcase Your Analytical Skills: Since this role involves producing MI and trend analysis, make sure to showcase your analytical skills in your application. Provide examples of how you've used data to drive decisions in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Currys PLC
✨Know Your Numbers
As a Planning & Reporting Analyst, you'll be dealing with data and KPIs all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or analyses you've created that had a real impact.
✨Master the Tools
Familiarise yourself with IEX/Noble and Harmony workforce management systems before the interview. If you’ve used similar tools, be prepared to explain how you adapted to new software and what you achieved with it. Showing that you can hit the ground running will impress the interviewers.
✨Showcase Your Scheduling Skills
Be ready to talk about your experience with resource planning and schedule production. Prepare specific examples where you successfully managed schedules to meet business needs, especially in a contact centre environment. Highlight any challenges you faced and how you overcame them.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex scheduling concepts in simple terms. During the interview, demonstrate your ability to communicate with stakeholders by asking insightful questions and providing clear answers. This will show that you can bridge the gap between data and decision-making.