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- Tasks: Maximise efficiency by creating effective schedules and managing resources for telesales teams.
- Company: Dynamic company focused on optimising contact centre operations.
- Benefits: Performance bonuses, tech discounts, and wellbeing initiatives.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a team where your analytical skills can drive real impact and improve performance.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you will maximise the efficiency of the telesales and retained teams by accurately translating forecasts into effective schedules. You'll ensure the best use of available resources to deliver against KPIs, while producing clear and meaningful MI to support stakeholders in maximising every opportunity.
Responsibilities
- Creating and maintaining inbound and outbound schedules aligned to forecasts and business requirements.
- Maintaining resource models to support FTE planning, recruitment decisions and profitability by line of business.
- Planning, managing and communicating both strategic and operational resourcing information.
- Managing holidays, shift swaps, sickness and absence while maintaining service levels.
- Supporting new starters, leavers and changes within agreed SLAs.
- Planning offline activity with minimal business impact.
- Producing MI, reports and trend analysis by combining data from multiple sources.
- Monitoring and reporting on resource planning KPIs, identifying opportunities for improvement.
Qualifications
- Experience in resource planning and schedule production within a contact centre environment.
- Strong understanding of manual scheduling and staff requirement calculations.
- Experience using IEX/Noble and Harmony workforce management systems.
- Experience working with contact centre scheduling and software tools.
- Strong analytical skills with the ability to build reports and identify trends.
- Good commercial awareness and understanding of operational KPIs.
- Strong organisational skills with attention to detail and accuracy.
- Ability to manage multiple priorities and communicate effectively with stakeholders.
Benefits
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Planning & Reporting Analyst employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning & Reporting Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resource planning and scheduling. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your analytical skills! Bring examples of reports or trend analyses you've created in the past. This will demonstrate your ability to produce meaningful MI and support stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Planning & Reporting Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Planning & Reporting Analyst. Highlight your experience in resource planning and scheduling, especially within a contact centre environment. We want to see how your skills align with our needs!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your ability to build reports and identify trends. Use specific examples from your past experiences to demonstrate how you’ve used data to drive decisions.
Be Clear and Concise: When writing your application, clarity is key! Keep your language straightforward and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while still showing your personality.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Currys PLC
✨Know Your Numbers
As a Planning & Reporting Analyst, you'll be dealing with forecasts and KPIs. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or trend analyses you've created to showcase your expertise.
✨Familiarise Yourself with Tools
Make sure you’re comfortable with the IEX/Noble and Harmony workforce management systems mentioned in the job description. If you have experience with these tools, be prepared to talk about specific instances where they helped you optimise scheduling or resource planning.
✨Demonstrate Your Organisational Skills
This role requires strong organisational skills and attention to detail. Think of examples where you successfully managed multiple priorities or maintained service levels during busy periods. Highlighting your ability to juggle tasks will show that you're the right fit for the job.
✨Engage with Stakeholders
Effective communication with stakeholders is key in this role. Prepare to discuss how you've previously managed relationships and communicated strategic information. Consider sharing a story where your communication skills led to a successful outcome, as this will demonstrate your capability in this area.