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For Companies At a Glance
- Tasks: Engage with customers to provide tech advice and build lasting relationships.
- Company: Join Currys, the UK's leading tech retailer with a vibrant team culture.
- Benefits: Enjoy discounts, life assurance, wellbeing initiatives, and a supportive work environment.
- Why this job: Make a real impact while developing your career in a dynamic tech-focused role.
- Qualifications: Customer service experience and a passion for technology are essential.
- Other info: Ongoing training and support to help you excel in your sales journey.
The predicted salary is between 22000 - 30000 £ per year.
Outbound Telephone Sales Advisor role at Currys plc
Role overview
Location: Loughborough Campus, Loughborough, LE11 5XH (Site Based)
Status: Permanent, Full Time, Grade 1
Salary: £25,521.60 per annum + performance-related commission
Working hours / Shift patterns – 40 hours per week, Monday to Thursday: 09:30 AM – 06:30 PM, Friday: 09:30 AM – 3:30 PM.
Start Date: Monday, 16th February 2026
As an Outbound Telephone Sales Advisor within our outbound team, you\’ll be speaking to customers regarding mobile phone network services, new contracts, upgrades, and sim-only deals or Care Plan Agreements. You’ll use your excellent communication skills to talk through the offers and deals we have, whilst making sure they have all the information available to make an informed decision.
Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.
Responsibilities
- Proactively contact customers who are new and existing Currys customers.
- Help customers understand different handsets, deals and network providers and Care Plan Agreement.
- Ensure the customer has the best possible sales journey by giving great advice and all options.
- Build relationships with customers to convert one-time customers into customer for life.
- Work towards and aim to exceed sales expectations.
- Put the customer at the heart of everything you do.
Requirements
- A commitment to providing great service.
- Customer Service experience, ideally within a Contact Centre environment.
- Excellent communication skills.
- Experience of working towards targets.
- An interest in technology.
If your application looks like a great fit you’ll be invited to an assessment event with our team in Loughborough on Wednesday, 21st January 2026 at 1:00 PM.
Benefits
- Discounts at our Currys stores and on our partner networks.
- Life Assurance and Sharesave scheme.
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
- Access to the Aviva Digital GP app, where you can access a GP 24/7.
Why join us
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with ongoing training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Outbound Telephone Sales Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Telephone Sales Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Currys' website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will boost your confidence and help you nail those customer interactions during the assessment event.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past experiences where you exceeded targets or provided exceptional customer service. These anecdotes will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your assessment, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Outbound Telephone Sales Advisor
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Mention any gadgets you’re into or how you keep up with the latest tech trends. We want to see that you’re excited about helping customers with their tech needs.
Highlight Your Customer Service Skills: Make sure to showcase your experience in customer service, especially if you've worked in a contact centre before. Share specific examples of how you've gone above and beyond for customers. We value great service, so let us know how you put customers first!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read. Remember, we’re looking for clarity just as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Currys PLC
✨Know Your Tech
Since the role involves helping customers understand different handsets and deals, make sure you brush up on the latest technology trends and products. Familiarise yourself with Currys' offerings so you can confidently discuss options during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will demonstrate your commitment to providing great service.
✨Practice Your Communication
As an Outbound Telephone Sales Advisor, excellent communication is key. Practice speaking clearly and confidently. You might even want to do mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Set Sales Goals
Since the role involves working towards sales targets, come prepared with your own sales goals. Discuss how you’ve met or exceeded targets in previous roles, and be ready to share your strategies for achieving success in this position.
