At a Glance
- Tasks: Lead contract management for third-party delivery partners and drive service improvements.
- Company: Join Currys, the UK's leading tech retailer with a passionate team of 25,000.
- Benefits: Enjoy a competitive salary, performance bonuses, and discounts on the latest tech.
- Other info: Hybrid working available with excellent career growth opportunities.
- Why this job: Make a real impact in tech logistics while collaborating with diverse teams.
- Qualifications: Experience in managing third-party contracts and strong communication skills required.
The predicted salary is between 55000 - 60000 € per year.
Salary: £55,000 - £60,000 per annum depending on experience. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We’re looking for a Senior Outsourced Operations Manager to lead the contract lifecycle for our third-party Delivery Partners, who play a critical role in delivering and installing larger products for our customers, ensuring exceptional service and value for money across our home delivery network. Working closely with Operations, Compliance and Finance, you’ll shape and manage key partnership contracts, drive cost and service improvements, and support bespoke agreements across the UK and Ireland. Using strong stakeholder relationships and a deep understanding of contract performance, you’ll centralise reporting and deliver data-driven insights that strengthen partnerships at every level.
Location: Newark / Hybrid Working. Permanent, Full Time. Grade 4.
Responsibilities
- Developing and maintaining a centralised reporting framework, providing regular insights on key performance metrics to support effective partnership and contract management at an operational level.
- Supporting the setup, implementation and ongoing management of both existing and new third-party contracts across the network.
- Proactively identifying opportunities to improve service delivery, reduce costs and enhance the colleague experience through continuous review and optimisation of contractual terms.
- Maintaining robust governance processes, ensuring all logs, records and documentation are accurate, up to date, and reflective of future requirements.
- Collaborating closely with Workforce Management and Operations teams to optimise the balance between insourced and outsourced colleagues.
- Providing tailored data analysis and reporting to support senior stakeholders, enabling informed decision-making where required.
- Contributing to both the operational and strategic direction of Outsource Operations, including Carrier Network and Warehouse activities.
- Identifying potential risks that may impact business continuity or reputation, and deliver clear, timely recommendations to mitigate them effectively.
Requirements
- Proven experience managing third-party contracts within a large-scale supply chain, logistics, or services environment.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders up to Director level, both internally and externally.
- Strong understanding of contract management principles, with a track record of collaborating across multiple functions to deliver business objectives.
- Highly effective negotiation and influencing skills, with the ability to operate independently without direct reports.
- Sound decision-making capability, able to balance priorities and consider impacts across multiple business areas.
- Strong organisational skills with a structured, detail-oriented approach and high levels of accuracy.
- Proficient in Microsoft Excel and PowerPoint, with confidence in analysing data and presenting insights clearly.
Preferred Qualifications
- Professional qualification in Contract Management (or equivalent)
- CIPS Level 3 qualification or above or working towards.
Benefits
- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
Senior Outsourced Operations Manager in Newark on Trent employer: Currys PLC
At Currys, we pride ourselves on fostering a collaborative and dynamic work environment where every team member is valued. As a Senior Outsourced Operations Manager, you'll not only lead critical partnerships but also benefit from a competitive salary, performance-related bonuses, and a range of wellbeing initiatives. With opportunities for professional growth and the chance to work with cutting-edge technology in a hybrid setting, Currys is an exceptional employer committed to your success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourced Operations Manager in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Outsourced Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching Currys and their operations. Understand their delivery network and think about how your experience with third-party contracts can add value. We want you to shine when discussing how you can improve service delivery!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you’ve used data-driven insights in past roles. We love seeing candidates who can back up their claims with solid examples of how they’ve influenced decision-making through analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to help us deliver amazing technology to our customers.
We think you need these skills to ace Senior Outsourced Operations Manager in Newark on Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Outsourced Operations Manager. Highlight your experience with third-party contracts and any relevant achievements that showcase your ability to manage partnerships effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about tech and how your skills align with our mission at Currys. Don’t forget to mention specific examples of how you've improved service delivery or reduced costs in previous roles.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders up to Director level, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional while still letting your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Currys PLC
✨Know Your Contracts Inside Out
Make sure you understand the ins and outs of contract management principles. Brush up on your experience with third-party contracts, as you'll need to discuss how you've successfully managed these in the past. Be ready to share specific examples that highlight your negotiation skills and how you've improved service delivery.
✨Showcase Your Data Skills
Since the role involves centralising reporting and delivering data-driven insights, be prepared to talk about your proficiency in Microsoft Excel and PowerPoint. Bring along examples of how you've used data analysis to support decision-making and improve operational performance in previous roles.
✨Engage Stakeholders Effectively
This position requires strong communication skills, especially when engaging with stakeholders at various levels. Think of instances where you've influenced decisions or collaborated across functions. Practise articulating these experiences clearly, focusing on the impact of your contributions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to risk management and service optimisation. Think through how you would approach potential challenges in managing outsourced operations and be ready to discuss your thought process.
