Outsource Operations Manager in Newark on Trent

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. As our Outsource Operations Manager, you’ll take ownership of the operational success and continuous development of our Parcel Carrier network. You’ll manage key supplier relationships, strengthen governance processes, and lead improvement initiatives. Working closely with the Leadership Team, you’ll identify strategic and commercial opportunities that enhance customer experience while delivering cost efficiencies. You’ll also provide leadership and support to one team member.

Responsibilities

• Proactively monitor operational and customer performance metrics using internal and external reporting, identify issues early and drive meaningful improvements.
• Collaborate closely with cross‑functional teams – including Contact Centre, GXO Warehouse Operations and Customer Experience – to resolve escalations and ensure seamless service delivery.
• Leverage in‑depth data analysis to influence decision‑making and deliver positive operational change across internal teams and outsourced partners.
• Produce, maintain and evolve departmental reporting, highlighting trends, performance risks and opportunities for improvement.
• Provide senior leaders with tailored data insights and reporting to support strategic and operational decision‑making.
• Act as the subject‑matter expert for our Carrier Management System, championing its use and capability across the organisation.
• Identify operational risks that may impact customer experience, brand reputation or business continuity, offering clear recommendations and swift resolution plans.

Requirements

• Proven experience managing or working closely with third‑party partners, ideally including contract or supplier management.
• Strong understanding of large‑scale enterprise environments and operational complexity.
• Excellent verbal and written communication skills with confidence to engage professionally with internal stakeholders and external partners.
• Sound decision‑making skills, balancing needs and impacts across multiple business functions.
• Highly analytical, comfortable working with large and complex data sets and translating insights into clear, compelling briefing packs and presentations that support informed decision‑making.
• Proficient in Excel and PowerPoint, with the ability to translate data into a meaningful narrative.

Desirable Experience

• Hands‑on experience using modern Carrier Management Systems.
• Professional qualification in Contract Management.
• CIPS Level 2 qualification or above.

Benefits

• Hybrid Working.
• Performance‑related bonus.
• Competitive pension scheme.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Why join us:

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do. If you need additional assistance with your application, please email careers@currys.co.uk and we’ll do our best to help.