At a Glance
- Tasks: Analyse customer behaviour and improve digital experiences using data insights.
- Company: Join Currys, the UK's leading tech retailer with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, product discounts, and 25 days holiday.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Shape customer experiences and make a real impact on people and the planet.
- Qualifications: Experience in digital analytics and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Role overview
UX Analyst - London - Currys London Campus at Waterloo / Hybrid Working - Permanent Full Time - Grade 3 - Salary – circa £40,000 per annum depending on experience
At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Currys is the UK’s number one omnichannel electrical retailer, on a mission to create the best connected customer experience.
As part of our e Commerce team, you'll help us better understand how customers interact with our digital experiences, using data and insight to drive improvements across our websites and digital products.
Working closely with UX Designers, Product Owners and Optimisation teams, you'll play a key role in shaping customer experiences and influencing business decisions through actionable insights.
Responsibilities
- Analysing customer behaviour across our digital channels to identify trends, pain points and opportunities for improvement.
- Producing insights, reports and dashboards that help shape product, design and optimisation decisions.
- Supporting experimentation and A/B testing programmes, helping measure the impact of changes on customer experience and commercial performance.
- Working closely with UX, Product and Ecommerce teams to understand customer needs and prioritise improvements.
- Monitoring digital performance, identifying issues and opportunities, and helping drive continuous optimisation across our customer journeys.
- Supporting the development of self‑service reporting and the use of AI‑powered tools to improve insight generation and team efficiency.
Requirements
- Experience in digital analytics, customer insight or an ecommerce analytics role, ideally in a retail or ecommerce environment.
- Strong hands‑on experience with Contentsquare or a similar digital experience analytics platform.
- Experience using web analytics tools such as Google Analytics or Adobe Analytics.
- Strong analytical skills with the ability to translate data into meaningful recommendations.
- Excellent communication skills and the ability to present insights to a range of stakeholders.
- A collaborative approach and passion for improving digital customer experiences.
- Desired qualifications
- Experience of A/B testing and experimentation.
- Familiarity with user testing and UX research methods.
- Experience using AI tools to support analysis and reporting.
Benefits
- Hybrid working; our primary Currys Campus is at Waterloo (We Work).
- Performance related bonus.
- Competitive pension scheme.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 day holiday plus bank holidays.
- Why join us
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
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StudySmarter Expert Advice🤫
We think this is how you could land UX Analyst in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Currys PLC for a UX Analyst, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Currys PLC before they go live!
We think you need these skills to ace UX Analyst in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Analyst at Currys PLC, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Currys PLC does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Currys PLC. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Currys PLC.
How to prepare for a job interview at Currys PLC
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Currys PLC, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Currys PLC might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Currys PLC!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Currys PLC is looking for.
