At a Glance
- Tasks: Drive handset upgrade performance and develop customer retention strategies using data insights.
- Company: Join iD Mobile, a dynamic start-up backed by Currys PLC, a leading retailer.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and fantastic tech discounts.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real impact on customer experience while shaping your career in a fast-paced environment.
- Qualifications: Strong analytical skills and experience in mobile or consumer business preferred.
The predicted salary is between 40000 - 50000 £ per year.
We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.5 million Pay Monthly customers. We’re delighted about our success so far and have very ambitious plans for the future. iD Mobile is an exciting place to work. We’re a relatively young and dynamic start‑up, and we value innovation, imagination, and creativity. We’re passionate about finding new ways to address our customers’ needs. We’re part of Currys PLC, Europe’s leading electrical and mobile retailer.
Within iD Mobile’s commercial trading team, this role is responsible for driving handset upgrade performance across the retained customer base. You’ll use data and customer insight to develop propositions, shape investment decisions, and manage a calendar of upgrade and retention activity that grows ARPU, increases handset attachment, and reduces churn. The role requires strong commercial and analytical capability, with the ability to work across GTM, CRM, channel, and manufacturer teams to land coordinated execution.
Key Responsibilities- Own the plan to deliver volume, margin, churn, and tenure targets across upgrade and retention activity across all touchpoints and channels.
- Develop upgrade pricing strategy and proposition, balancing customer appeal with margin delivery across contract duration and MRC tiers.
- Build and maintain strong manufacturer relationships, acting as a key commercial contact for handset‑related planning, GTM execution, and NPI performance reviews.
- Collaborate with CRM and channel teams to define target segments and execute a structured test‑and‑learn roadmap.
- Analyse end‑to‑end performance of retention and upgrade activity — conversion, margin, tenure impact — and translate findings into clear next steps and learnings.
- Drive growth in device up‑sell, identifying the right customer segments, propositions, and triggers to influence customer decisions.
- Provide insight‑led input into proposition development, longer‑term channel strategy, and investment prioritisation across customer segments.
- Support and develop the handset retention analyst, helping build analytical capability and a culture of evidence‑based decision making.
- Generate insights, understand customer behaviours and create recommendations for reducing churn & driving value from our customer base.
- Improve the quality of data sets & forecasts to ensure the best retention decisions.
- Strong commercial acumen with demonstrable experience in measuring and driving ROI.
- Highly numerate and analytical, comfortable building and interrogating data models and forecasts.
- Experience in mobile, telecoms, or a similarly fast‑paced consumer business preferred.
- Proven ability to build cross‑functional relationships and influence.
- Proficient in Microsoft Office, particularly Excel; experience with BI or data tools an advantage.
- Self‑motivated, proactive, and able to manage competing priorities in a dynamic environment.
- Ownership mindset — takes accountability for outcomes, not just activity.
- Collaborative — works openly across teams and brings people with them.
- Curious and analytical — always asking what the data says and what it means.
- Decisive under ambiguity — comfortable making recommendations with imperfect information.
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
- Private Medical Insurance.
- Life Assurance.
- Fantastic colleague discounts on Tech with Currys and iD Mobile.
- Hybrid working (with an expectation to meet in person 2–4 times per month).
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
Trading Manager (Retentions) in London employer: Currys PLC
At iD Mobile, located in the vibrant London Campus at Waterloo, we pride ourselves on being an innovative and dynamic employer that fosters creativity and collaboration. With a strong focus on employee growth, we offer extensive training opportunities, a competitive benefits package including private medical insurance and generous leave, and a culture that values every voice, ensuring a diverse and inclusive workplace. Join us to not only shape your career but also contribute to our mission of making a positive impact on customers and the planet.
