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- Tasks: Lead service design and transition planning for innovative tech solutions.
- Company: Join Currys, the UK's leading tech retailer with a passionate team.
- Benefits: Hybrid working, ongoing training, and opportunities for career growth.
- Other info: Inclusive culture that values every voice and promotes diversity.
- Why this job: Make a real impact on technology and sustainability while shaping your future.
- Qualifications: Experience in IT service management and agile methodologies required.
The predicted salary is between 50000 - 60000 ÂŁ per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Role overview
Service Design & Transition Lead
Waterloo – Hybrid Working
Fixed Term Contract – 12 Months
Permanent
Grade 4
Key Responsibilities
- Service Design and Transition Planning: Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition.
- Service Design: Craft and confirm effective support models that precisely delineate and manage a multi‑partner and platform technology ecosystem. Incorporate AI‑augmented service patterns such as intelligent triage, self‑service automation and virtual agent capabilities.
- Observability: Ensure solutions comply with observability standards, facilitating prompt and proactive/predictive reactions. Where tooling permits, leverage AI‑driven monitoring and anomaly detection to enhance predictive capabilities and reduce mean time to detect and resolve.
- Operational and Financial Oversight: Oversee the integration of Non‑Functional Requirements, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles.
- Service Assurance and Continuous Improvement: Advocate the Service Assurance framework, represent service readiness in the Service Assurance Board, and proactively identify opportunities where AI tooling could automate repetitive processes or surface insights from service data.
- AI Championing and Innovation: Act as a visible champion for the pragmatic and responsible use of AI within IT Operations and Support; collaborate with IT leadership to develop an AI adoption roadmap that is commercially grounded and contributes to a capability that Currys is actively building.
- Cross‑Functional Collaboration: Foster a collaborative culture, drive early engagement and integrate Service Management principles into solution architectures for operational excellence. Proactively engage engineering, data and product teams to ensure AI considerations are surfaced during solution design and that service models are ready to support AI‑driven patterns.
- Early Life Support and Service Acceptance: Coordinate Early Life Support, ensuring critical go‑live support, and manage the agreement and communication of Service Acceptance Criteria.
- Decision‑Making and Escalation: Make key decisions on service design and transition strategies, accountable for addressing misalignments with the Service Assurance framework.
Required Skills & Experience
- IT Service Management Expertise: Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities.
- Agile and DevOps Proficiency: Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation.
- Project and Portfolio Management: Ability to oversee a diverse project portfolio, understand different project delivery methodologies (Agile and Waterfall) and act as an enabler for the smooth delivery and transition of Services into Live Service.
- Technical Acumen: Well‑versed in key technologies, particularly cloud services and DevOps practices, and proficiency in essential tools such as ServiceNow, SharePoint, Excel and Jira. Growing awareness of AI and automation tooling – including AIOps, ITSM‑integrated AI and conversational platforms.
- Problem‑Solving and Adaptability: Innovative problem‑solver with a pragmatic approach, capable of navigating complex challenges and influencing outcomes. Applies an AI‑aware lens when approaching service challenges – exploring where intelligent automation or data‑driven tooling could deliver a more scalable or cost‑effective solution.
Why join us
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
Service Design & Transition Lead in London employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Currys and its tech offerings. Show us you’re passionate about helping customers enjoy amazing technology!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see the real you, not a rehearsed robot!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Service Design & Transition Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design & Transition Lead role. Highlight your relevant experience in IT Service Management and Agile frameworks, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s your technical acumen with tools like ServiceNow or your problem-solving abilities, we want to see how you’ve made an impact.
Be Authentic: Let your personality shine through in your application. We’re all about collaboration and innovation, so share your passion for technology and how you can contribute to our team culture at Currys.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Currys PLC
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and how they apply to the role. Brush up on your knowledge of AI-augmented service patterns and be ready to discuss how you would implement them in a multi-partner tech ecosystem.
✨Showcase Your Agile and DevOps Experience
Prepare examples that highlight your experience with Agile frameworks and DevOps practices. Be ready to explain how you've successfully led service design and transition projects, and how you can adapt these methodologies to fit Currys' needs.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you tackled them. Highlight your innovative problem-solving approach, especially when it comes to integrating AI and automation into service management.
✨Engage in Cross-Functional Collaboration
Be prepared to discuss how you’ve fostered collaboration across different teams in past projects. Emphasise your ability to integrate service management principles into solution architectures and how you can drive early engagement with engineering and product teams.