At a Glance
- Tasks: Analyse data to identify trends and improve customer experiences.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy performance bonuses, product discounts, 25 days holiday, and hybrid working.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Make a real impact on customers and the planet while developing your career.
- Qualifications: Strong analytical skills and proficiency in Excel and Power BI required.
The predicted salary is between 28500 - 28500 £ per year.
- Root Cause Analyst
- London
- Currys London Campus at Waterloo / Hybrid Working
- Permanent
- Full Time
- Grade 2
- Salary - £28,500 per annum
At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Responsibilities
- Analysing data from multiple sources, including compliance reports, complaints, customer feedback, dashboards, and KPIs, to identify trends and deliver actionable insights to business leaders.
- Conducting Root Cause Analysis (RCA) to identify underlying issues and recommend improvements that enhance customer outcomes, strengthen compliance, and support business performance.
- Producing and presenting clear, impactful reports and insights, effectively communicating findings to both internal teams and external stakeholders.
- Supporting championing the Voice of the Customer and driving continuous service improvement.
- Performing ad hoc analysis and investigations to identify emerging risks, opportunities, and areas for operational enhancement.
- Carrying out detailed complaints analysis to highlight recurring themes, customer pain points, and potential regulatory risks, helping to protect both customers and the business.
Requirements
- Analytical skills with proven experience using Root Cause Analysis (RCA) techniques, data interrogation, and statistical analysis to identify trends, risks, and opportunities.
- Advanced proficiency in Microsoft Excel (including Pivot Tables, Lookups, and Macros) and Power Point, with experience using Power BI to create meaningful insights and visualisations.
- Excellent communication and presentation skills, with the ability to clearly translate complex data into actionable recommendations for a variety of stakeholders.
- Highly organised with the ability to manage multiple projects and priorities simultaneously, delivering high-quality outputs within tight deadlines.
- Familiarity with AI tools.
- Experience working in a retail environment would be advantageous.
Benefits
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus public holidays.
- Hybrid working; our primary Currys Campus is at Waterloo (We Work).
- Why join us
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
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Root Cause Analyst in London employer: Currys PLC
Currys plc is an exceptional employer that champions innovation and inclusion, making it a fantastic place for professionals looking to lead impactful technology initiatives. With a strong focus on personal and career development, employees benefit from a collaborative work culture and the opportunity to contribute to the UK's largest tech recycling efforts, ensuring meaningful work that positively affects the environment and community.
