Propositions Executive - iD Mobile in London

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.3 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

As a Propositions Executive, you’ll support the delivery of our strategy across both Pay Monthly and Pay As You Go (PAYG). You’ll report to the Propositions Manager, assist in evolving our PAYG offer and contribute to projects that grow our customer base and build loyalty. Working with teams across the business, you’ll help spot opportunities, refine ideas and turn them into clear, customer-focused propositions. You’ll use customer and market insight, apply a commercial lens and build a solid understanding of the technology and products needed to make them a success.

• Support the development of propositions that deliver iD Mobile’s commercial goals, using customer and market insight across Pay Monthly and PAYG.
• Assist the Propositions Manager to maintain and present a clear, prioritised roadmap.
• Help identify and target the right customer segments by working closely with teams across the business.
• Contribute to business cases with clear objectives and KPIs ahead of launch.
• Work with Operations, Customer teams and third parties to gather inputs and understand the products and technology needed to deliver each proposition.
• With the Business Change team, draft business rules and requirements to support delivery.
• Support customer journey mapping with the Customer team to ensure a smooth and consistent experience.
• Feed into the go-to-market process and support the launch of new propositions.
• Maintain the proposition roadmap and share updates with relevant stakeholders.
• Support the refresh and ongoing development of our PAYG proposition.

This role does not include line management responsibilities.

• Background in propositions or product development is essential.
• Telco experience is a plus.
• Comfortable working with commercial data, customer insight and feedback to shape decisions.
• Strong interpersonal skills and confident working with stakeholders across multiple teams.
• Creative problem-solver who can think differently and bring new ideas to life.
• Passionate about new technology and keeping up with the latest trends.
• Innovative, curious, and always looking for ways to improve the customer experience.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
• Life Assurance.
• Fantastic colleague discounts on Tech with Currys and iD Mobile.
• Hybrid working (with an expectation to meet in person 2-4 times per month).

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.