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For Companies At a Glance
- Tasks: Drive process improvements and enhance colleague engagement across our Southern region.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Enjoy a competitive salary, performance bonuses, and discounts on the latest tech.
- Why this job: Make a real impact on people and the planet while shaping your career.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
The predicted salary is between 36000 - 48000 £ per year.
Overview
Field Based (UK) Southern England • Permanent • Full Time • Grade 3
Salary £42,000 - £48,000 per annum depending on experience plus Company Car
Hours – 39 per week Monday to Friday
At Currys we are united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we are proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Our Home Delivery network plays a vital role in Currys' success and in creating exceptional experiences for our customers. Operating from 18 Customer Service Centres (CSCs) and multiple base sites across the UK and Ireland, our 1,000+ colleagues and 600 Delivery Partners connect with customers 364 days a year—whatever the weather. We are committed to elevating our Home Delivery experience by standardising processes and embedding a consistent 'One Best Way' approach across all CSC operations and the key functions that support them.
To help us achieve this, we are looking for a Process Adoption and Engagement Lead. In this role, you will drive continuous improvement in colleague engagement and process adoption, ensure strong performance control, and champion the implementation of our One Best Way strategy. You will work closely with teams across our Aylesbury, Plymouth, Basingstoke, Snodland, Stevenage, and Tilbury sites to embed best practices, enhance colleague and customer experiences, and reduce operating costs. This role involves regular travel across our Southern Region.
Role overview
As part of this role, you will be responsible for:
- Supporting the design and rollout of efficient business processes that enhance performance, improve consistency, and reduce operating costs.
- Working collaboratively with stakeholders and cross‐functional teams to ensure all process designs align with business objectives and the Home Delivery 'One Best Way' approach.
- Assisting in managing process changes, ensuring updates are clearly communicated and understood across all relevant teams.
- Helping coordinate and deliver training sessions to equip colleagues with the knowledge and skills needed to successfully adopt new or updated processes.
- Monitoring the performance and impact of new processes, identifying opportunities for refinement and supporting continuous improvement.
Requirements
- Proven experience partnering and/or engaging with operational field teams, building strong working relationships.
- A solid background in change management, with the ability to guide teams through transitions confidently and effectively.
- An understanding of Business Process Management (BPM) tools and methodologies.
- Exceptional communication and presentation skills, with the ability to influence, simplify complex information, and engage diverse audiences.
- A full, valid UK driving licence, with the flexibility to travel.
Benefits
- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
Why join us
Join our team and we will be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we are in a position to make a real impact on people and the planet.
Every voice has a space at our table and we are committed to making inclusion and diversity part of everything we do. If you need any additional assistance with your application please email careers@currys.co.uk and we will do our best to help.
Process Adoption & Engagement Lead - South in London employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Adoption & Engagement Lead - South in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Currys on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Currys' 'One Best Way' approach. Show how your experience aligns with their goals and be ready to discuss how you can enhance colleague engagement and process adoption.
✨Tip Number 3
Practice your presentation skills! Since communication is key for this role, consider doing mock interviews with friends or family to refine your ability to simplify complex information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Process Adoption & Engagement Lead - South in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Process Adoption & Engagement Lead role. Highlight your experience in change management and how you've successfully engaged with operational teams in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves influencing and engaging diverse audiences, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application, and consider including examples of how you've simplified complex information for others.
Highlight Relevant Experience: Don’t forget to mention any experience you have with Business Process Management (BPM) tools and methodologies. We’re looking for someone who can hit the ground running, so showcasing relevant experience will definitely give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Currys!
How to prepare for a job interview at Currys PLC
✨Know Your Processes
Familiarise yourself with the 'One Best Way' approach and how it applies to the Home Delivery network. Be ready to discuss specific examples of process improvements you've implemented in previous roles, as this will show your understanding of the position.
✨Engage with Stakeholders
Prepare to talk about your experience in building relationships with operational teams. Think of instances where you successfully collaborated with cross-functional teams to drive change, as this is crucial for the role.
✨Communicate Clearly
Practice simplifying complex information. You might be asked to explain a challenging concept during the interview, so being able to communicate effectively will demonstrate your exceptional presentation skills.
✨Show Your Change Management Skills
Be ready to share your strategies for guiding teams through transitions. Highlight any specific methodologies or tools you've used in the past, as this will showcase your solid background in change management.
