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For Companies At a Glance
- Tasks: Engage with customers to sell tech products and services over the phone.
- Company: Currys is the UK's leading tech retailer, focused on positive impact through tech repair and recycling.
- Benefits: Enjoy discounts, life assurance, wellbeing initiatives, and access to a digital GP.
- Why this job: Join a supportive team with ongoing training and a commitment to diversity and inclusion.
- Qualifications: Confident communicator with strong people skills; previous sales experience is a plus.
- Other info: Assessment event on 24th September 2025 for shortlisted candidates.
The predicted salary is between 20418 - 30625 £ per year.
Overview
Currys – Inbound Telephone Sales Advisor
Location: Loughborough, Leicestershire
Site Based: Currys Loughborough Campus, Loughborough, LE11 5XH
Contract: Permanent • Type: Full-time • Salary: £25,522 per year (plus potential OTE)
Start date and hours: 40 hours per week, rotational shifts Monday–Friday 08:00–20:00, and one weekend shift every 2 weeks (09:00–17:30). Start date: Monday, 13th October 2025.
Salary note: Salary shown is £25,521.60 per annum with potential to earn additional on-target earnings (OTE) estimated at £6,500 per annum.
Role overview
At Currys we help everyone enjoy amazing technology. As an Inbound Telephone Sales Advisor, you will speak with customers who have previously visited our Currys or Mobiles websites and are looking to purchase technology and services. Through effective listening, fact finding and matching customers’ needs with our products, you will convert calls into sales while delivering a best-in-class customer experience. Training and ongoing support are provided to help you deliver a world-class sales experience.
Responsibilities
- Exploring customer needs and offering suitable products and services from the Currys or Mobiles websites
- Effectively pitching the benefits of Currys products and services to customers
- Guiding the customer through the sales journey whilst ensuring they are fully informed
- Working towards and exceeding sales targets
- Delivering a best-in-class customer experience
You will need
- To be a confident communicator with strong people skills
- To be driven with the desire to consistently exceed sales targets
- IT literate with the ability to navigate multiple systems quickly and efficiently
- A passion for tech
- Flexible and adaptable
- A passion for putting customers first and creating customers for life
- Previous sales experience would be desirable
If your application looks like a great fit you’ll be invited to an assessment event in Loughborough on Wednesday, 24th September 2025.
Benefits
- Discounts at Currys stores and partner networks
- Life Assurance and Sharesave scheme
- Wellbeing initiatives including cycle to work and eye care
- Access to the Aviva Digital GP app (GP 24/7)
Why join us
Join our Contact Centre team and receive ongoing training and skills development. We’re committed to inclusion and diversity and aim to provide fair opportunities during the application process. If you need assistance with your application, please email careers@currys.co.uk.
We are the UK’s leading tech retailer, with a focus on making a positive impact for people and the planet through our work in tech repair and recycling.
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Inbound Telephone Sales Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Telephone Sales Advisor
✨Tip Number 1
Familiarise yourself with Currys' product range and services. Understanding the technology they offer will help you engage customers effectively and demonstrate your passion for tech during the interview.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more confident in pitching products and handling customer queries, which is crucial for the Inbound Telephone Sales Advisor role.
✨Tip Number 3
Research common sales techniques and customer service best practices. Being knowledgeable about these can give you an edge in demonstrating your ability to exceed sales targets and deliver a top-notch customer experience.
✨Tip Number 4
Prepare questions to ask during the assessment event. Showing genuine interest in the role and the company can set you apart from other candidates and demonstrate your enthusiasm for joining the team at Currys.
We think you need these skills to ace Inbound Telephone Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Inbound Telephone Sales Advisor position. Tailor your application to highlight how your skills and experiences align with what Currys is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully met sales targets in the past and how you can contribute to Currys' mission of delivering a best-in-class customer experience.
Prepare for the Assessment Event: If invited to the assessment event, prepare by practising common interview questions related to sales and customer service. Be ready to demonstrate your communication skills and your ability to handle customer inquiries effectively.
How to prepare for a job interview at Currys PLC
✨Know Your Products
Familiarise yourself with the products and services offered by Currys. Being able to discuss features, benefits, and how they meet customer needs will show your passion for tech and help you connect with customers during the interview.
✨Demonstrate Your Sales Skills
Prepare examples from your previous experience where you successfully met or exceeded sales targets. Highlight your ability to listen to customer needs and how you tailored your approach to close sales effectively.
✨Practice Active Listening
During the interview, showcase your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and demonstrate that you can engage with customers by understanding their needs.
✨Show Enthusiasm for Customer Service
Express your commitment to providing a best-in-class customer experience. Share any relevant experiences where you went above and beyond for a customer, as this aligns with Currys' focus on creating customers for life.
