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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and sell tech products.
- Company: Join Currys, the UK's leading tech retailer, dedicated to amazing customer service.
- Benefits: Enjoy discounts, life assurance, wellbeing initiatives, and a supportive work environment.
- Why this job: Shape your career with ongoing training while making a positive impact on people and the planet.
- Qualifications: Confident communicator with a passion for tech; sales experience is a plus.
- Other info: Assessment event on 24th September 2025; flexible shifts and a diverse workplace.
The predicted salary is between 21000 - 30000 £ per year.
Role overview:
Inbound Telephone Sales Advisor
Loughborough
Currys Loughborough Campus, Loughborough, LE11 5XH (Site Based)
Permanent
Full Time
Salary – £25,521.60 per annum, plus the opportunity to earn performance-related and target-based commisison.
Working Hours/Shift patterns: 40 per week on a rotational shift basis between 9:00 AM and 8:00 PM (Monday to Friday). Weekend shifts between 9:00 AM – 5:30 PM (Saturday/Sunday)
Start Date: Monday, 16th March 2026
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Telephone Sales Advisor (Inbound) you’ll be speaking to our customers who have previously visited our Currys or Mobiles websites and are looking to purchase some of our amazing technology and services.
Through effective listening, fact finding and matching the customers’ needs with our amazing technology and services, you’ll convert these calls into sales whilst delivering a best-in-class customer experience and creating customers for life.
As part of our commitment to making Currys easy to shop, colleagues will be fully trained in all aspects of customer credit and are expected to confidently offer and support credit-based purchases, ensuring customers are treated fairly and can choose the payment option that best suits their needs.
Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.
Role overview:
As part of this role, you’ll be responsible for:
You will need:
If your application looks like a great fit, you’ll be invited to and assessment event with our team in Loughborough on Wednesday, 25th February 2026.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
Why join us:
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Inbound Telephone Sales Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Telephone Sales Advisor
✨Tip Number 1
Familiarise yourself with Currys' product range and services. Understanding the technology you’ll be selling will not only boost your confidence but also help you engage customers more effectively during calls.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable with pitching products and handling customer queries, which is crucial for this role.
✨Tip Number 3
Research common sales techniques and customer service best practices. Being knowledgeable about these can give you an edge in understanding how to convert calls into sales while providing a great customer experience.
✨Tip Number 4
Be prepared to discuss your passion for technology during the assessment event. Sharing your enthusiasm can make a positive impression and show that you’re genuinely interested in the products you’ll be selling.
We think you need these skills to ace Inbound Telephone Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any sales or customer service roles. Emphasise your communication skills and ability to exceed sales targets, as these are key for the Inbound Telephone Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to help customers. Mention specific examples of how you've successfully met customer needs in previous roles, and express your enthusiasm for joining Currys.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and ability to navigate multiple systems. Provide examples of how you've used these skills in past experiences, as this will demonstrate your readiness for the role.
Prepare for the Assessment Event: If your application is successful, you'll be invited to an assessment event. Prepare by researching common sales techniques and customer service best practices. Be ready to showcase your communication skills and ability to work under pressure.
How to prepare for a job interview at Currys PLC
✨Show Your Passion for Technology
As an Inbound Telephone Sales Advisor, it's crucial to demonstrate your enthusiasm for technology. Be prepared to discuss your favourite gadgets or recent tech trends, as this will show your genuine interest and help you connect with customers.
✨Practice Active Listening
Effective communication is key in sales. During the interview, showcase your ability to listen actively by summarising what the interviewer says and responding thoughtfully. This skill will be essential when understanding customer needs in the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise handling common customer queries and objections, as this will demonstrate your sales skills and ability to provide a best-in-class customer experience.
✨Highlight Your Sales Experience
If you have previous sales experience, make sure to highlight it during the interview. Share specific examples of how you exceeded sales targets or provided excellent customer service, as this will strengthen your application and show your potential value to the team.
