Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Plan and deliver customer lifecycle programmes to enhance onboarding and retention.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Ongoing training, career development, and the chance to make a positive impact.
- Why this job: Shape customer experiences while driving sales and engagement in a tech-savvy environment.
- Qualifications: Experience in CRM and a passion for customer-centric strategies.
- Other info: Be part of a dynamic team at our vibrant Waterloo campus.
The predicted salary is between 36000 - 60000 £ per year.
At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Reporting to the Senior CRM Manager, the CRM Lifecycle Manager plays a key role within our growing CRM team, responsible for planning the delivery and the commercial performance of our core lifecycle and triggered programmes for Carphone Warehouse, working closely with numerous stakeholders and 3rd parties.
You'll be focused on transforming our approach to onboarding and retaining Post pay, SIM-free and SIM-only customers, considering opportunities to cross-sell and upsell through highly personalised customer journeys and developing multi-channel strategies including Email, SMS and DM. We are passionate about technology, and as the eyes and ears of the customer our role is to champion customer insight across the business to deliver a customer centric plan that drives improved sales and engagement.
As part of this role, you'll be responsible for:
- the planning, delivery and commercial performance within our Carphone Warehouse customer lifecycle programmes, such as (but not limited to) onboarding, retention and win back
- Creating and deploying weekly in life communications and developing a strategic approach to new product launches across the entire CRM lifecycle
- Managing workflow development, creative email templates and build audience selections through Adobe
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Crm Lifecycle Manager in England employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crm Lifecycle Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Currys and understanding their CRM strategies. Show us that you’re not just another candidate; demonstrate your passion for tech and how you can contribute to their customer-centric approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your skills align with the role of CRM Lifecycle Manager and be ready to discuss your experience with customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Currys team.
We think you need these skills to ace Crm Lifecycle Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Lifecycle Manager role. Highlight relevant experience and skills that match the job description, especially around customer lifecycle management and multi-channel strategies.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about technology and how you can contribute to our team. Use specific examples from your past experiences that demonstrate your ability to drive customer engagement and retention.
Showcase Your Analytical Skills: Since this role involves planning and delivering commercial performance, be sure to mention any analytical tools or methods you've used in previous roles. We want to see how you can leverage data to improve customer journeys.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Currys PLC
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially regarding customer lifecycle management. Familiarise yourself with the tools and strategies used in onboarding, retention, and win-back programmes. Being able to discuss specific examples of how you've successfully implemented these strategies will impress the interviewers.
✨Showcase Your Stakeholder Management Skills
Since this role involves working closely with various stakeholders, be prepared to share experiences where you've effectively collaborated with different teams or third parties. Highlight your communication skills and how you’ve navigated challenges in past projects to achieve successful outcomes.
✨Demonstrate Your Data-Driven Mindset
Currys values a customer-centric approach, so come ready to discuss how you've used data to inform your decisions. Bring examples of how you've analysed customer insights to drive engagement and sales, and be ready to talk about the metrics you consider most important in measuring success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to customer journeys or lifecycle programmes. Think through potential scenarios in advance and outline your thought process for tackling them. This will show your problem-solving skills and strategic thinking.
