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- Tasks: Provide top-notch customer service via calls, emails, and social media.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Enjoy performance bonuses, product discounts, 25 days holiday, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Excellent communication skills, attention to detail, and a friendly approach are essential.
- Other info: Diversity and inclusion are at our core; we support all applicants.
The predicted salary is between 20400 - 30600 £ per year.
Role overview:
As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, business customers and our store business hubs. No matter the query, you will investigate, support and guide owning the case through to resolution.
As part of this role, you’ll be responsible for:
- Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
- Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
- Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
- Establishing rapport and building relationships with our customers while keeping data safe following the correct compliance procedures.
- Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.
You will need:
- Excellent customer service skills.
- Great verbal and written communication skills with a confident, friendly approach.
- To place our customers at the heart of every interaction and be the voice of our customer.
- Strong attention to detail and accuracy.
- Resilient, organised, and able to work in a fast-paced environment.
- Able to prioritise workload across several work streams.
- IT skills to be able to use Microsoft Office and our in-house IT systems.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus 8 public holidays.
Why join us:
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Service Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the latest technology trends and products that Currys offers. Being knowledgeable about their range will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer service situations, especially when it comes to resolving complaints or providing solutions.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks or handled high-pressure situations. This will highlight your resilience and organisational skills.
✨Tip Number 4
Research the company culture at Currys and be prepared to discuss how your values align with theirs. Emphasising your commitment to customer satisfaction and teamwork will resonate well during any discussions with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer queries or complaints in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role at Currys. Mention specific skills that make you a great fit, such as your ability to communicate effectively and your attention to detail.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Currys PLC
✨Know the Company
Before your interview, take some time to research Currys. Understand their values, mission, and the products they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing multiple queries, and your approach to problem-solving. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your IT Skills
Since the role requires proficiency in Microsoft Office and in-house systems, be prepared to discuss your experience with these tools. If possible, mention specific tasks you've accomplished using technology to enhance customer service.
