At a Glance
- Tasks: Provide top-notch customer service and resolve queries for business customers.
- Company: Join the UK's leading tech retailer with a supportive team of 25,000.
- Benefits: Earn a competitive salary, bonuses, product discounts, and enjoy 25 days holiday.
- Other info: Opportunities for growth and a commitment to inclusion and diversity.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 26561 - 26561 € per year.
Customer Service Advisor – Poole Currys Business, Poole – Permanent, Full Time, Grade 1. Salary: £26,561.60 per annum plus the benefit of being able to earn up to 10% in addition worth of bonuses. Working Hours/Shift: 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PM.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Role overview: As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, business customers and our store business hubs. No matter the query you will investigate, support and guide owning the case through to resolution.
Responsibilities:
- Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
- Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
- Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
- Establishing rapport and building relationships with our customers while keeping data safe following the correct compliance procedures.
- Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.
Qualifications:
- Excellent customer service skills.
- Great verbal and written communication skills with a confident, friendly approach.
- To place our customers at the heart of every interaction and be the voice of our customer.
- Strong attention to detail and accuracy.
- Resilient, organised, and able to work in a fast-paced environment.
- Able to prioritise workload across several work streams.
- IT skills to be able to use Microsoft Office and our inhouse IT systems.
Benefits:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus 8 public holidays.
Why join us: Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
If you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Service Advisor employer: Currys PLC
At Currys, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Poole where our Customer Service Advisors can thrive. With competitive salaries, performance-related bonuses, and a strong focus on employee growth through skill development and diverse opportunities, we ensure that every team member feels valued and empowered. Join us to be part of a dedicated team that not only champions customer service but also makes a positive impact on the environment and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currys. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your friendly and approachable side shine through. Remember, they’re looking for someone who can build rapport with customers, so be yourself and let your passion for customer service come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences without any fluff.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Customer Service Advisor role by using keywords from the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Currys PLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with common customer service scenarios. Brush up on topics like refunds, credit queries, and customer complaints. This will help you answer questions confidently and show that you’re ready to tackle any situation.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice speaking clearly and politely, and think about how you can demonstrate your friendly approach during the interview. Maybe even prepare a few examples of how you've successfully resolved customer issues in the past.
✨Be Ready to Think Outside the Box
The job description mentions thinking outside the box, so be prepared to discuss how you’ve done this in previous roles. Think of a time when you had to come up with a creative solution for a customer issue and share that story during your interview.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, training opportunities, or how success is measured in the Customer Service team.
