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- Tasks: Support clients with queries, manage stock, and improve processes daily.
- Company: Join Currys, the UK's leading tech retailer with a passionate team of 25,000.
- Benefits: Enjoy a performance bonus, product discounts, and 25 days holiday plus public holidays.
- Why this job: Make a real impact while developing your skills in a diverse and inclusive environment.
- Qualifications: Experience in administration, service, or sales; familiarity with B2B and CRM systems.
- Other info: Contact us for application assistance at careers@currys.co.uk.
The predicted salary is between 16400 - 19200 £ per year.
Role Overview:
Location: Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Type: Permanent, Full Time
Grade: 2
Salary: £27,393.60 per annum, plus a performance-related bonus of up to 10% monthly
Working hours: 40 hours/week, Monday to Thursday 9:00 AM – 6:00 PM, Friday 9:00 AM – 5:30 PM
At Currys, we’re passionate about helping everyone enjoy amazing technology. As the UK’s leading tech retailer, our success is driven by our dedicated team of 25,000 colleagues. Join us to learn, grow, and celebrate everyday moments.
Customer Operations Advisor Role:
In this role at our Poole Specialist Business Centre, no two days are the same. You might support large-scale partners with customer service queries, assist colleagues with hardware issues, or manage stock purchases.
You will support the Operations function within B2B, ensuring smooth processes for clients and end users. Responsibilities include identifying processing concerns, working with the Strategic Partner Manager to improve processes, maintaining stock and financial integrity, and supporting customer service inquiries for our Strategic Partners.
This varied role offers you the opportunity to make a significant impact and take ownership of your work.
Key Responsibilities:
- Supporting clients with daily queries
- Assisting with invoice reconciliation
- Collaborating to improve and streamline processes
- Maintaining open communication with clients
- Adapting to system and process improvements to enhance customer experience
- Handling issues related to stock, pricing, and orders
- Identifying recurring issues and working to reduce their causes
- Managing time effectively to resolve issues promptly
- Processing orders efficiently
- Building strong relationships with clients and supporting account growth
- Working with the team to correct data issues
Requirements:
- Experience in administration, service, or sales
- Familiarity with B2B and CRM systems
- Experience in third-party relationship management
Benefits:
- Performance-related bonus
- Product discounts on the latest tech
- Wellbeing initiatives
- 25 days holiday plus 8 public holidays
Why Join Us:
Join our Business Sales team to develop your skills, explore new opportunities, and progress your career. Help us make a positive impact on people and the planet through our recycling and repair initiatives. We are committed to diversity and inclusion, ensuring fair opportunities for all applicants. For assistance with your application, contact us at careers@currys.co.uk.
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Customer Operations Advisor employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor
✨Tip Number 1
Familiarise yourself with B2B operations and CRM systems, as these are crucial for the Customer Operations Advisor role. Understanding how these systems work will help you demonstrate your ability to manage client relationships effectively during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled customer service queries or resolved issues in previous roles. Being able to share specific instances will showcase your problem-solving skills and adaptability, which are key for this position.
✨Tip Number 3
Research Currys' values and recent initiatives, especially around recycling and repair. Showing that you align with their mission can set you apart from other candidates and demonstrate your commitment to making a positive impact.
✨Tip Number 4
Practice your communication skills, as maintaining open communication with clients is essential in this role. Consider role-playing scenarios where you need to explain complex information clearly and concisely to ensure you're prepared for any situation.
We think you need these skills to ace Customer Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, service, or sales. Emphasise any familiarity with B2B and CRM systems, as well as your ability to manage third-party relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've supported clients or improved processes in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as problem-solving, effective communication, and time management. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Currys PLC
✨Know the Company
Before your interview, take some time to research Currys. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Operations Advisor, you'll be dealing with clients regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain strong relationships and communicate effectively.
✨Showcase Problem-Solving Abilities
The role involves identifying and resolving processing concerns. Be ready to discuss specific instances where you've identified problems and implemented solutions. This will demonstrate your proactive approach and critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
