Role overview
Community Manager
London, Currys London Campus at Waterloo
Permanent, Full Time, Grade 4
As iD Mobile’s Community Manager, you will manage our Community platform to drive adoption and engagement amongst our customer base. You will define the product roadmap, engage with customers, lead on help and support, produce content and monthly newsletters, and work with internal stakeholders and suppliers to deliver an overall Community strategy.
Responsibilities
- Manage iD Mobile’s Community platform, including the Community and knowledgebase (Help Hub) on community.idmobile.co.uk; promote it as a first port of call for self‑service for customers and prospective customers
- Define the Community strategy and roadmap – identify, business case, plan, prioritise and deliver new initiatives end‑to‑end from inception to launch
- Drive customer adoption and engagement through innovative campaigns, monthly newsletters and initiatives, and identify new ways to increase awareness and understanding of the Community
- Encourage peer‑to‑peer engagement and build strong relationships with Community super users
- Manage help and support content across the platform – working with copywriters to create engaging content such as blogs and articles, and ensure articles are regularly updated and accurate
- Work closely with the Customer Interaction and Customer Experience teams to resolve customer pain‑points and provide support
- Manage the relationship with the Community platform supplier
- Support incidents when needed, ensuring customers are kept updated with the latest information through the Community
- Report regularly on Community progress and performance, acting as the subject‑matter expert for the Community across iD Mobile
Qualifications
- Previous experience working with a Community platform is a must
- Previous experience in a telecommunications organisation is desirable
- Ability to business case new initiatives and report on performance
- Comfortable leading initiatives from inception to launch
- Innovative thinker with strong communication skills
- Good understanding of delivering help & support content
- Experience creating and documenting customer journeys
Benefits
- Holiday benefits – 25 days of annual leave (plus bank holiday entitlement)
- Private medical insurance
- Life Assurance
- Competitive pension scheme
- Access to discretionary bonus
- Hybrid working; our primary Currys Campus is at Waterloo (WeWork)
Why join us
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on‑going training and skills for life. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
If you need any additional assistance with your application please contact careers@currys.co.uk and we’ll do our best to help.
Community Manager employer: Currys PLC
Currys plc is an exceptional employer that champions innovation and inclusion, making it a fantastic place for professionals looking to lead impactful technology initiatives. With a strong focus on personal and career development, employees benefit from a collaborative work culture and the opportunity to contribute to the UK's largest tech recycling efforts, ensuring meaningful work that positively affects the environment and community.
