At a Glance
- Tasks: Support product delivery and optimise digital customer journeys for an amazing online experience.
- Company: Join Currys, the UK's top omnichannel electrical retailer with a mission to enhance customer connections.
- Benefits: Enjoy 25 days annual leave, life assurance, competitive pension, and hybrid working options.
- Other info: Great opportunity for career growth in a dynamic and innovative company.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams in a fast-paced environment.
- Qualifications: Experience in retail or e-commerce, strong analytical skills, and a passion for customer-focused improvements.
The predicted salary is between 30000 - 40000 £ per year.
Currys is the UK's number one omnichannel electrical retailer, on a mission to create the best connected customer experience.
As part of the Product, Optimisation & Personalisation team, the Assistant Product Owner supports delivery and optimisation of key digital customer journeys across Currys' online experience.
Responsibilities
- Support the management and prioritisation of the product backlog, ensuring requirements and tasks are clearly defined and aligned to business priorities.
- Define and document user stories, acceptance criteria and business requirements to support product delivery.
- Support optimisation of digital customer journeys to improve customer experience, engagement and commercial performance.
- Analyse customer, behavioural and digital performance data to identify opportunities for improvement and inform decision‑making.
- Collaborate with Product, Engineering, Design and Analytics teams to deliver product enhancements, experiments and customer‑focused solutions.
- Participate in agile ceremonies and contribute to the continuous improvement of digital products, processes and customer journeys.
Qualifications
- Experience within a retail, e‑commerce, digital, customer experience, business analysis or product‑focused environment.
- Experience supporting the delivery of digital initiatives, projects or customer‑focused improvements.
- Strong analytical skills with the ability to use data and insights to identify opportunities and support decision‑making.
- Understanding of customer journeys and the factors that influence online customer behaviour.
- Excellent communication and stakeholder management skills.
- Comfortable working in a fast‑paced, collaborative environment.
- Understanding of agile methodologies and product development practices.
Desirable
- Retail or transactional e‑commerce experience.
- Experience working with digital customer journeys, online trading or conversion optimisation.
- Exposure to A/B testing, experimentation or digital analytics.
- Experience as a Business Analyst, Product Analyst, Product Coordinator or similar role.
Benefits
- 25 days of annual leave (plus bank holiday entitlement)
- Life Assurance
- Competitive pension scheme
- Access to discretionary bonus
- Hybrid working; primary Currys Campus is at Waterloo (We Work)
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We think you need these skills to ace Assistant Product Owner in City of Westminster
Product Backlog Management
User Story Definition
Acceptance Criteria Documentation
Business Requirements Analysis
Digital Customer Journey Optimisation
Data Analysis
Customer Behaviour Analysis
