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- Tasks: Lead a team to create amazing experiences for business customers and drive sales.
- Company: Currys is the UK's top tech retailer, dedicated to exceptional customer service.
- Benefits: Enjoy 30 days annual leave, performance bonuses, and discounts on the latest tech.
- Why this job: Join a fast-paced environment where you can grow, innovate, and make a real impact.
- Qualifications: Management experience in retail or B2B, with strong coaching and team-building skills.
- Other info: Be part of the UK's largest tech recycler and help shape a sustainable future.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Business Customer Manager
Glasgow
Currys, Glasgow Braehead
Permanent
Full Time
At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.
Role overview:
As part of this role, you’ll be responsible for:
â—Ź Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
â—Ź Building a strong network with local businesses, developing new relationships and growing existing accounts.
â—Ź Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
â—Ź Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.
This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.
You will need:
â—Ź To have management experience and a hands-on style.
â—Ź Background in either a retail or B2B environment (or both!).
â—Ź Proven coaching skills and a passion for building team confidence and capability.
â—Ź A track record of identifying commercial opportunities to deliver KPIs.
â—Ź To be confident working in a team, approachable and friendly to colleagues and customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
â—Ź Performance-related bonus.
â—Ź Product discounts on the latest tech.
â—Ź A range of wellbeing initiatives.
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
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Business Customer Manager employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Manager
✨Tip Number 1
Familiarise yourself with the latest tech products and services that Currys offers. Being knowledgeable about the products will not only help you in conversations with potential customers but also demonstrate your passion for technology, which is crucial for a Business Customer Manager.
✨Tip Number 2
Network with local businesses before applying. Attend local business events or join community groups to build relationships with potential clients. This proactive approach shows your commitment to the role and can give you valuable insights into their needs.
✨Tip Number 3
Highlight your coaching experience in conversations with current employees or during interviews. Share specific examples of how you've successfully developed team members in previous roles, as this aligns perfectly with the responsibilities of inspiring and leading a team.
✨Tip Number 4
Research the B2B market trends and challenges that local businesses face. Understanding these dynamics will allow you to tailor your approach and demonstrate how you can help businesses leverage technology to overcome their challenges.
We think you need these skills to ace Business Customer Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Business Customer Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your management experience and any background in retail or B2B environments. Use specific examples to demonstrate your coaching skills and ability to build relationships with customers and colleagues.
Showcase Your Achievements: Include quantifiable achievements in your CV or cover letter, such as KPIs you have met or exceeded in previous roles. This will help illustrate your capability to drive sales and enhance business performance.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for technology and customer service. Explain why you want to work at Currys and how you can contribute to their mission of helping customers enjoy amazing technology.
How to prepare for a job interview at Currys PLC
✨Showcase Your Coaching Skills
As a Business Customer Manager, you'll need to demonstrate your ability to coach and inspire your team. Prepare examples of how you've successfully developed team members in the past, highlighting specific outcomes and improvements.
✨Understand B2B Dynamics
Familiarise yourself with the B2B landscape, especially in retail. Be ready to discuss how you can build relationships with local businesses and identify their technology needs, showcasing your understanding of their challenges and how you can help.
✨Highlight Your Management Experience
Since management experience is crucial for this role, be prepared to talk about your previous leadership roles. Discuss your hands-on approach and how you've motivated teams to achieve sales targets and KPIs.
✨Emphasise Customer-Centricity
Currys values putting customers first, so be ready to share examples of how you've prioritised customer satisfaction in your previous roles. Discuss how you can enhance the customer experience for business clients and drive sales through exceptional service.
