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For Companies At a Glance
- Tasks: Test, diagnose, and fix white goods in customers' homes while providing excellent service.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy 30 days annual leave, performance bonuses, and discounts on the latest tech.
- Why this job: Kickstart your career with hands-on training and make a positive impact on customers' lives.
- Qualifications: Basic electrical knowledge and a passion for customer service are essential.
- Other info: Be part of a diverse team committed to sustainability and personal growth.
The predicted salary is between 28000 - 34000 £ per year.
Role overview
Aylesbury • Aylesbury Customer Service Centre • Permanent • Full Time • Grade 3 • Salary £28000-£34000 per annum depending on experience plus quarterly bonus • Shift Pattern - 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) • No Sundays!
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.
We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate! As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!
A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important. You’ll learn how to work your magic to keep customers’ appliances in tip-top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.
Responsibilities
- Testing, diagnosing, and fixing white goods in our customers’ homes
- Providing and implementing technical knowledge across a range of white goods appliances
- Driving a company van and managing your own day effectively
- Building our reputation as a home services expert
Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.
You will need
- Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
- Electrical knowledge: demonstrable basic competence both in theory and practice
- A passion for delivering great customer service
- Ability to handle heavy White Goods (washing machines, dishwashers etc)
- A full valid UK driving licence with no more than 6 penalty points
Benefits
- 30 days of annual leave (including bank holiday entitlement)
- First-class induction and on-going learning
- Performance related bonus paid quarterly
- Product discounts across the latest tech
- A range of wellbeing initiatives
Why join us
Join our White Goods Engineer team and we’ll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. If you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Trainee White Goods Engineer in Aylesbury employer: Currys PLC
Contact Detail:
Currys PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee White Goods Engineer in Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currys and their White Goods Repair Team. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. This will show that you’re not just about fixing appliances but also about creating great experiences.
✨Tip Number 3
Be ready to showcase your skills! If you have any hands-on experience with electrical or electro-mechanical products, be prepared to discuss it. Share specific instances where you’ve successfully diagnosed or repaired something.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Currys. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee White Goods Engineer in Aylesbury
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for technology and customer service in your application. Share any relevant experiences or projects that highlight your interest in white goods and how you enjoy helping others.
Tailor Your CV: Make sure your CV is tailored to the Trainee White Goods Engineer role. Highlight any electrical knowledge or repair experience you have, even if it's just basic. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at Currys and how you can contribute to our amazing customer service. Keep it friendly and professional, just like us!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Currys PLC
✨Know Your Basics
Brush up on your basic electrical knowledge before the interview. Be ready to discuss any relevant experience you have with electric or electro-mechanical products, as this will show your understanding of the role and your eagerness to learn.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you’ve built rapport with customers in the past, as this will highlight your people skills.
✨Show Your Enthusiasm
Let your passion for technology and helping others shine through during the interview. Talk about why you want to be a Trainee White Goods Engineer and how you see yourself growing within the company. A positive attitude can make a big difference!
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or opportunities for advancement. It shows that you’re genuinely interested in the role and the company.
