At a Glance
- Tasks: Support our Customer Service Centre by communicating with customers and managing delivery operations.
- Company: Join a leading tech recycler and repairer in the UK.
- Benefits: Permanent role with on-the-job training and skills development.
- Other info: Embrace diversity and inclusion in a fast-paced, supportive environment.
- Why this job: Make a real impact while delivering excellent customer service in a dynamic team.
- Qualifications: Experience in customer service and proficiency in Excel and Word.
The predicted salary is between 27641 - 27641 £ per year.
Location: Stanford‑Hope, Tilbury Customer Service Centre
Employment: Permanent, Full Time
Grade: 2
Salary: 27,641.64 GBP
Shift Pattern: 8‑day rotating shifts
We are looking for a proactive and organised Administrator to support our Customer Service Centre. The role involves communicating with customers, providing administrative support and ensuring the smooth operation of the Home Delivery network.
Role overview:
- Communicating with our internal and external customers
- Assigning delivery drivers with their routes
- Completing administrative tasks, including producing data for reporting
- Supporting the entire Currys team with queries or support where required
People skills are essential, and you will deliver customer service that puts our customers first while continually striving for excellence.
Essential qualifications:
- Some experience or exposure to providing customer service
- Passion and enthusiasm for working in a fast‑paced team
- Experience with Excel and Word
We provide on‑the‑job training and the opportunity to learn skills for life, both inside and outside the workplace. As the biggest recycler and repairer of technology in the UK, we give you a chance to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do.
Administrator in Tilbury employer: Currys Ltd
At Currys, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusion and diversity. Located in Stanford-Hope, our Customer Service Centre provides a supportive environment where employees can thrive through on-the-job training and opportunities for personal growth. Join us to make a meaningful impact while enjoying a fulfilling career in a fast-paced team dedicated to customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Tilbury
✨Tip Number 1
Get to know the company! Research Currys and their values, especially around customer service and sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your tech skills! Brush up on Excel and Word, and be ready to discuss how you've used them in past roles. Maybe even bring examples of reports or documents you've created to demonstrate your proficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Currys. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Administrator in Tilbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your passion for helping others!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Administrator role and how you can contribute to our Customer Service Centre. Keep it friendly and professional!
Show Off Your People Skills:Since this role is all about communication, make sure to mention any experiences where you’ve successfully interacted with customers or worked in a team. We love seeing examples of how you put customers first!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Currys Ltd
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of an Administrator in a Customer Service Centre. Familiarise yourself with tasks like communicating with customers and managing delivery routes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since people skills are essential for this position, think of examples from your past experiences where you've successfully interacted with customers or resolved issues. Be ready to share these stories during the interview to highlight your ability to put customers first.
✨Brush Up on Excel and Word
As the job requires experience with Excel and Word, take some time to review your skills in these applications. Be prepared to discuss how you've used them in previous roles, especially in relation to administrative tasks and data reporting.
✨Emphasise Your Team Spirit
This role is part of a fast-paced team, so it's important to convey your ability to work collaboratively. Think about times when you've supported your team or contributed to a positive work environment, and be ready to share those examples to show you're a great fit for their culture.
