Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead resource planning and forecasting for a dynamic contact centre environment.
- Company: Join Currys, the UK's leading tech retailer with a passion for amazing technology.
- Benefits: Enjoy performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a real impact on people and the planet.
- Qualifications: Experience in contact centre resource planning and budget management required.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 44000 - 66000 £ per year.
Resource Planning Manager – Sheffield (Hybrid: offices located at Sheffield, Warrington, and Loughborough). Permanent · Full Time · Grade 4. Hours: 37.5 per week (Monday to Friday). Salary up to £55,000 per annum depending on experience.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.
Role overview
As part of this role, you\\\’ll be responsible for:
- Long and midrange forecasting and aligning this to planning strategy, ensuring our approach is flexible and supports the delivery of brand requirements
- Manage outsourced partnerships to ensure any CMC activity undertaken on our behalf by our partners (≈85%) is governed effectively and delivers the right outcomes for our customers
- Design, implement and manage end-to-end CMC staffing plans to ensure that all areas meet or exceed service targets while remaining within budget, incorporating all components of change within the Transformation function including people, process and systems elements
- Work closely with our Commercial teams, utilising their plans and inputs alongside local expertise to build accurate contact forecasts that align to business expectations and tie back to budgets / outlook
- Understand demand driving factors and work with key stakeholders to improve future forecasting to ensure CMC strategy is achievable
- Own a model that forecasts effort and tracks actuals, working with the leadership team to balance resources across operations/projects and take decisions on priorities
- Support Bi-annual budgeting process to ensure all aspects of variable operational charges are appropriately reflected and aligned to an agreed resource plan that is fit for business-wide financial, ops performance and transformational expectations
You will need:
- Experience of Leading a Contact Centre Resource Planning Team in a managerial role
- Forecasting within a Contact Centre environment using commercially sensitive data and historical data to produce accurate long and short-term forecasts
- Experience in developing best practices in forecasting, reporting, scheduling and planning and shares these effectively throughout the business
- Experience of working with an outsourced partner is desirable, including contractual knowledge of forecast “lock” processes and invoice reconciliation
- Budget and cost management for both short term and long-term planning essential
- Maintain excellent knowledge of FCA regulation and related principles, incorporate into output
We know our people are the secret to our success. We offer a range of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Join our team and we\\\’ll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we\\\’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we\\\’ll do our best to help.
#J-18808-Ljbffr
Resource Planning Manager employer: Currys Ltd
Contact Detail:
Currys Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Currys on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Currys' recent projects and how they align with the Resource Planning Manager role. We want to show them we’re not just another candidate.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key skills mentioned in the job description, like forecasting and budget management. We need to nail those answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the team at Currys!
We think you need these skills to ace Resource Planning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planning Manager role. Highlight your experience in forecasting and managing teams, as well as any relevant achievements that align with the job description. We want to see how your skills fit perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the ideal candidate. Be sure to mention your experience with outsourced partnerships and budget management, as these are key aspects of the position.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and improve forecasting accuracy. Numbers speak volumes, so if you can quantify your successes, do it! We love seeing how you've made an impact in previous positions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, it shows us you're keen on joining our team at Currys!
How to prepare for a job interview at Currys Ltd
✨Know Your Numbers
As a Resource Planning Manager, you'll be dealing with forecasts and budgets. Brush up on your numerical skills and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of your forecasting models and how they impacted the business.
✨Understand the Outsourcing Landscape
Since managing outsourced partnerships is key, make sure you understand the dynamics of working with external teams. Be prepared to talk about your experience with contract negotiations and how you've ensured that service levels are met. Highlight any specific challenges you've faced and how you overcame them.
✨Showcase Your Strategic Thinking
This role requires aligning planning strategies with brand requirements. Think about how you've developed and implemented strategic plans in the past. Be ready to share your thought process and how you adapt strategies based on changing circumstances or feedback from stakeholders.
✨Demonstrate Your Leadership Skills
As a manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed your team members. Highlight any initiatives you've taken to improve team performance or morale, especially in a contact centre environment.