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- Tasks: Ensure accurate commission payments and manage partner queries in a dynamic environment.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and 25 days holiday.
- Why this job: Make a real impact while developing your career in a fast-paced tech environment.
- Qualifications: Strong IT skills, customer service experience, and a positive mindset are essential.
- Other info: Ongoing training and opportunities for career growth await you.
The predicted salary is between 20400 - 30600 £ per year.
Fixed Term Contract for 9 months
Full Time Salary- £25,521.60 per annum along with the benefit of being able to earn an additional performance related bonus on a monthly basis.
Hybrid working: Approximately three days per week in the office once the probation period has been successfully completed.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As an Administrator in our Specialist Business Centre in Poole, you’ll ensure the complete, accurate and timely receipt of commissions from the mobile network(s) are achieved and required payments are made to Currys Business Partners. You’ll also act as a control point for compliance and assist in owning the data integrity and optimisation across all mobile channels. You’ll do this by reviewing commission payments and clawbacks for the weekly payment run process feeding back any errors, fixing issues and investigating incorrect payments.
Role overview:
- Performing compliance checks on completed deals and processing them into the system to generate payment
- Completing a weekly review of commission payments and clawbacks for weekly payment run process
- Handling, updating and reviewing databases to ensure accuracy
- Delivering high standard of customer service and deal with any partner queries adhering to SLA’s.
- Managing partner queries (including query inboxes) to defined timescales and service levels
- Actively defining opportunities for process improvements.
- Managing, testing and assisting with implementation
- Creating and maintaining a full set of working procedure documents for all core activities
- Reviewing partners accounts for revenue share and raising manual payments
You will need:
- Good IT skills with a working knowledge of Microsoft Excel
- Strong customer service
- Strong analytical skills
- Can do attitude and a positive mindset
- Knowledge of the telecoms industry would be an advantage
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
- 25 days holiday plus 8 bank holidays
Join our Specialist Business Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Administrator in Poole employer: Currys Ltd
Contact Detail:
Currys Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currys and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to help everyone enjoy amazing technology.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the role of an Administrator. Focus on your customer service experience and analytical skills, as these are key for the job.
✨Tip Number 3
Show off your can-do attitude! During the interview, share examples of how you've tackled challenges in the past. Highlight your problem-solving skills and any process improvements you've implemented – this will resonate well with the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role at Currys. Highlight your relevant experience, especially in compliance checks and customer service, to show us you’re the perfect fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your skills align with our mission at Currys. Keep it concise but engaging!
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency in Microsoft Excel and any other relevant software. We want to see how you can contribute to our data integrity and optimisation efforts.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Currys Ltd
✨Know Your Numbers
As an Administrator, you'll be dealing with commissions and payments, so brush up on your numerical skills. Be prepared to discuss how you would handle discrepancies in payments or errors in commission calculations during the interview.
✨Show Off Your IT Skills
Since good IT skills are a must for this role, make sure you highlight your experience with Microsoft Excel. Bring examples of how you've used spreadsheets to manage data or improve processes in previous roles.
✨Customer Service is Key
You'll need to deliver high standards of customer service, so think of specific examples where you've gone above and beyond for a customer. Be ready to explain how you handle partner queries and ensure compliance with SLAs.
✨Embrace Process Improvement
Currys values process improvements, so come prepared with ideas! Think about any past experiences where you've identified inefficiencies and how you proposed solutions. This shows initiative and a proactive mindset, which they’ll love.
