At a Glance
- Tasks: Drive your van, diagnose and fix white goods in customers' homes.
- Company: Join a leading home services expert with a focus on customer satisfaction.
- Benefits: Enjoy 30 days annual leave, competitive pension, and product discounts.
- Other info: Inclusive culture with ongoing learning and career development opportunities.
- Why this job: Make a real difference by helping customers get their appliances back on track.
- Qualifications: Experience in white goods repairs and a full UK/EU driving licence required.
The predicted salary is between 39000 - 42000 € per year.
Thetford Customer Service Centre
Permanent Full Time
Salary: 39,000 - 42,000
Shift Pattern: Shifts Over 7 Days
Role overview
As part of this role, you’ll be responsible for:
- Driving your company van and managing your own day effectively (as you’ll work mainly on your own).
- Testing, diagnosing and fixing white goods in our customers’ homes.
- Providing and implementing technical knowledge across a range of white goods appliances.
- Building up our reputation as a home services expert.
A lot of the job comes down to skill and efficiency, but building a rapport with customers is just as important. They will welcome you into their homes, and it’ll be down to you to get their products back on track and put their minds at ease.
Qualifications
- Proven experience in White Goods repairs.
- Full UK/EU driving licence with no more than 6 penalty points.
- Ideally (but not essential) ACS Qualifications (or equivalent) in Essential Gas Safety Domestic (CCN1), Gas Cookers and Ranges (CKR1).
To love that feeling when you’ve delivered for a customer.
Benefits
Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
- First-class induction and on-going learning.
- Company approved tools and van.
- Quarterly bonus.
- Product discounts across the latest tech.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
White Goods Engineer (Gas and Non-Gas) in Norfolk employer: Currys Ltd
At Currys, we pride ourselves on being an excellent employer, offering a supportive work culture that values every team member's contribution. As a White Goods Engineer in Thetford, you'll enjoy competitive pay, extensive benefits including 30 days of annual leave and a quarterly bonus, as well as opportunities for professional growth through first-class training and development. Join us to be part of a diverse team that is dedicated to delivering exceptional service and building lasting relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer (Gas and Non-Gas) in Norfolk
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company. This not only shows your interest but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re keen and professional, which is always a plus!
We think you need these skills to ace White Goods Engineer (Gas and Non-Gas) in Norfolk
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with white goods repairs in your application. We want to see how your skills can help us deliver top-notch service to our customers.
Be Personable:Since building rapport with customers is key, let your personality shine through in your written application. Share a brief story or example that showcases your customer service skills.
Tailor Your Application:Don’t just send a generic application! Tailor it to the White Goods Engineer role by mentioning specific qualifications and experiences that match what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Currys Ltd
✨Know Your White Goods
Make sure you brush up on your knowledge of white goods appliances before the interview. Be ready to discuss common issues, repairs, and your past experiences. This will show that you're not just familiar with the products but also passionate about fixing them.
✨Demonstrate Customer Service Skills
Since building rapport with customers is key, think of examples where you've successfully interacted with clients. Prepare to share stories that highlight your communication skills and how you’ve put customers at ease in challenging situations.
✨Showcase Your Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would diagnose and fix specific issues with white goods. This will demonstrate your technical knowledge and your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the company’s approach to customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
