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- Tasks: Test, diagnose, and fix white goods in customers' homes while providing excellent service.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy competitive salary, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Kickstart your career in tech with hands-on training and customer interaction.
- Qualifications: Basic electrical knowledge and a passion for customer service required.
- Other info: Flexible working hours with no Sundays and opportunities for growth.
The predicted salary is between 28000 - 34000 £ per year.
Customer Service Centre
Permanent Full Time
Grade 3
Salary £28000-£34000 per annum depending on experience plus quarterly bonus
Shift Pattern - 41 hours per week working 5 over 7 (some Saturday working on a rostered basis). No Sundays!
Counties/areas recruiting in: West Sussex, Surrey.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.
We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!
As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure! A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important. You’ll learn how to work your magic to keep customers’ appliances in tip-top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.
Role overview:
- Testing, diagnosing, and fixing white goods in our customers’ homes
- Providing and implementing technical knowledge across a range of white goods appliances
- Driving a company van and managing your own day effectively
- Building our reputation as a home services expert
Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.
Requirements:
- Repair or installation experience which includes having worked with electric or electro‑mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
- Electrical knowledge: demonstrable basic competence both in theory and practice
- A passion for delivering great customer service
- Ability to handle heavy White Goods (washing machines, dishwashers etc)
- A full valid UK driving licence with no more than 6 penalty points
Benefits:
- First‑class induction and on‑going learning
- Performance related bonus paid quarterly
- Product discounts across the latest tech
- A range of wellbeing initiatives
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave.
Trainee White Goods Engineer in London employer: Currys Ltd
Contact Detail:
Currys Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee White Goods Engineer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currys and their values. This will help you connect with the team and show that you're genuinely interested in being part of their amazing culture.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills and think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be yourself! The team at Currys is looking for someone who fits in with their vibe. Don’t be afraid to let your personality shine through – they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into this exciting role as a Trainee White Goods Engineer.
We think you need these skills to ace Trainee White Goods Engineer in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for technology and customer service in your application. Share any relevant experiences or projects that highlight your interest in white goods and how you enjoy helping others.
Tailor Your CV: Make sure your CV is tailored to the Trainee White Goods Engineer role. Highlight any electrical knowledge or experience you have, even if it's basic. We want to see how your skills align with what we're looking for!
Craft a Personal Cover Letter: A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you want to join our team at Currys. Tell us how you can contribute to our amazing customer service.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on this exciting journey with us!
How to prepare for a job interview at Currys Ltd
✨Know Your Stuff
Brush up on your basic electrical knowledge before the interview. Be ready to discuss any relevant experience you have with electric or electro-mechanical products. This will show that you're serious about the role and understand the technical aspects involved.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your ability to engage positively with customers and resolve issues effectively.
✨Show Your Enthusiasm
Let your passion for technology and helping others shine through during the interview. Talk about why you want to be a Trainee White Goods Engineer and how you can contribute to the team’s success. A positive attitude can make a big difference!
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the training process, team dynamics, or what a typical day looks like. It shows you're genuinely interested in the role and eager to learn more.
