At a Glance
- Tasks: Provide top-notch customer service and resolve queries with a friendly approach.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Earn a competitive salary, bonuses, product discounts, and enjoy 25 days holiday.
- Other info: Opportunities for career growth and a commitment to inclusion and diversity.
- Why this job: Make a real impact while helping customers enjoy amazing technology every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26561 - 26561 € per year.
Customer Service Advisor Poole Currys Business, Poole Permanent Full Time Salary - £26,561.60 per annum along with the benefit of being able to earn up to 10% in addition worth of bonuses.
Working Hours/Shift pattern- 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PM
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs. No matter the query you will investigate, support and guide owning the case through to resolution.
Role overview:As part of this role, you’ll be responsible for:
- Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc.
- Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner.
- Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers.
- Establishing rapport and building relationships with our customers whilst keeping data safe following the correct compliance procedures.
- Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout.
- Excellent customer service skills.
- Great verbal and written communication skills with a confident, friendly approach.
- To place our customers at the heart of every interaction and be the voice of our customer.
- Strong attention to detail and accuracy.
- Resilient, organised, and able to work in a fast-paced environment.
- Able to prioritise workload across several work streams.
- IT skills to be able to use Microsoft Office and our inhouse IT systems.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- 25 days holiday plus 8 public holidays.
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Customer Operations Advisor employer: Currys Ltd
At Currys, we pride ourselves on being a supportive and inclusive employer, where our team of 25,000 dedicated colleagues work together to deliver exceptional customer service. As a Customer Operations Advisor in Poole, you'll enjoy a competitive salary, performance-related bonuses, and a range of benefits including product discounts and wellbeing initiatives. With ample opportunities for personal and professional growth, you can shape your career while contributing to our mission of making a positive impact on both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currys. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your friendly and approachable side shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to be yourself and share your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Operations Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Currys Ltd
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Customer Operations Advisor. Understand common customer service queries like refunds, credit issues, and complaints. This will help you answer questions confidently and show that you're ready to tackle the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare examples of how you've successfully handled customer interactions in the past. Remember, a friendly and professional tone goes a long way!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think outside the box to resolve a customer issue. Be ready to discuss these during the interview. Highlighting your ability to find solutions while keeping customer satisfaction in mind will impress the interviewers.
✨Emphasise Teamwork and Adaptability
Currys values collaboration and adaptability, so be prepared to share experiences where you worked well in a team or adapted to changes. Show that you can thrive in a fast-paced environment and are eager to learn and grow with the company.
