At a Glance
- Tasks: Own and improve customer journeys for the iD Mobile app on iOS and Android.
- Company: Join iD Mobile, a dynamic start-up backed by Currys PLC.
- Benefits: Enjoy 25 days holiday, private medical insurance, and hybrid working options.
- Other info: Be part of a diverse team committed to innovation and sustainability.
- Why this job: Make a real impact on user experience and customer satisfaction.
- Qualifications: Experience in mobile app management and agile teams is preferred.
The predicted salary is between 51750 - 63250 £ per year.
- Select how often (in days) to receive an alert: Create Alert
- Product Owner - i D Mobile App
- London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 4
We’re i D Mobile, one of the UK’s leading mobile virtual network operators.
We launched in May 2015 and now have over 2.6 million Pay Monthly subscribers.
We’re pretty sure our success has a lot to do with our widerange of feature-packed plans.
We offer everything from super-value SIM-only deals, right up to the latest smartphones from the big-name manufacturers.
We’re delightedabout our success so far and have ambitious plans for the future.
i D Mobile is an exciting place to work.
We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity.
If you’ve got a great idea, we’ll help you run with it.
We’re passionate about finding new ways to address our customers’ needs.
We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer.
So, while i D Mobile has only been going for a few years, we’re part of a much bigger family.
As Product Owner for the i D Mobile app, you’ll own improvements to defined customer journeys across i OS and Android.
You’ll take changes from identifying a customer problem through to launch, then measure the results and use what you learn to make further improvements.
Reporting to the Senior Digital Product Manager, App, you’ll use customer insight, app data and business priorities to shape and prioritise the backlog.
You’ll make clear recommendations, challenge requests where needed, and balance customer value, business benefit, delivery effort and risk.
You’ll work directly with designers, developers, testers, teams across the business and external delivery partners to turn priorities into simple, reliable and accessible app experiences.
Success means helping more customers complete tasks through the app, reducing avoidable support needs and improving customer satisfaction.
Role overview
As part of this role, you'll be responsible for
- Own and prioritise the i D Mobile App backlog for defined app journeys, balancing customer needs, business value, delivery effort and risk.
- Use customer insight, app data and operational feedback to identify opportunities and recommend improvements.
- Lead app changes from identifying the problem through to testing, launch and ongoing improvement.
- Write clear user stories, acceptance criteria and user flows so delivery teams understand what is needed.
- Work directly with designers, developers, testers and external partners to agree solutions, resolve issues and deliver reliable app changes across i OS and Android.
- Support roadmap planning and work with stakeholders across i D Mobile and Currys to agree priorities, challenge requests and manage dependencies.
- Define success measures and review results after launch, including journey completion, customer satisfaction, avoidable support contacts and app performance.
- Make sure app changes meet accessibility, security, privacy and applicable regulatory requirements, working with specialist teams where needed.
You will need
- Experience owning and improving customer-facing mobile app journeys, from identifying a problem through to launch and measuring results.
- Ability to use customer insight and product data to identify opportunities, prioritise work and assess whether a change has worked.
- Experience managing a product backlog and writing clear user stories, acceptance criteria and user flows.
- Experience working in agile teams with designers, developers and testers, ideally including external delivery partners.
- Practical understanding of i OS and Android app delivery, including testing, releases and dependencies on other systems.
- Good communication and stakeholder skills, with the confidence to challenge requests, explain trade-offs and agree priorities.
- Experience in mobile telecommunications, subscription services or customer self-service products is useful, but not essential.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Holiday benefits - 25 days of annual leave (plus bank holiday entitlement)
- Private medical insurance
- Life Assurance
- Access to discretionary bonus
- Hybrid working; our primary Currys Campus is at Waterloo (We Work)
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys. co. uk and we'll do our best to help.
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Product Owner - iD Mobile App employer: Currys Group
At Currys, we pride ourselves on being more than just a tech retailer; we are a community of 25,000 dedicated colleagues who share a passion for delivering joy through technology. As a Trainee 7.5T driver in Ballyclare, you'll benefit from comprehensive training, a supportive team environment, and opportunities for personal growth, all while enjoying competitive pay and perks like product discounts and quarterly bonuses. Join us to not only drive but also make a meaningful impact in our customers' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - iD Mobile App
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Currys Group!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Currys Group would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Currys Group through your school's career services!
We think you need these skills to ace Product Owner - iD Mobile App
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - iD Mobile App, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - iD Mobile App position at Currys Group. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Currys Group
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
