At a Glance
- Tasks: Provide first-line IT support and assist with ERP system administration.
- Company: Currock Engineering, a growing company investing in technology and staff.
- Benefits: Flexible hours, 25 days holiday, annual bonus, and professional development opportunities.
- Other info: Join a supportive team and enjoy excellent career growth potential.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Interest in IT, problem-solving skills, and basic tech knowledge required.
The predicted salary is between 30000 - 30000 £ per year.
Currock Engineering is undergoing a period of significant growth and investment, including increased staffing levels, additional operating units and continued investment in new machinery and manufacturing capability.
As a result, we are looking for a motivated I.
Support Assistant to support the day-to-day I.
T. needs of the business and work closely with the current I.
Manager as they reduce their working pattern to three days per week.
The successful candidate will become the on-site point of contact for I.
T. support when the I.
Manager is not working, helping users with first-line issues, coordinating with Strident, our outsourced I.
T. support provider, and ensuring issues are clearly understood, communicated and followed through.
The role will also support the administration of our ERP system, Epicor 10, and assist with the upgrade programme to Epicor Kinetic.
This is a fantastic opportunity suited to a motivated individual looking to develop their I.
T. career who has a strong educational foundation, a practical approach to problem solving and a willingness to learn in a growing manufacturing environment.
- Main Purpose of Role
- Provide first-line IT support to employees across the business, including user access, hardware, software, connectivity and general IT queries.
- Act as the primary on-site IT contact t on the days the IT Manager is not working.
- Act as the day-to-day link between Currock and Strident, ensuring issues are properly described, prioritised, escalated and followed through to resolution.
- Assist with new starters, leavers and role changes, including user accounts, PC/laptop setup, software access, phones and permissions.
- Help maintain secure and reliable IT systems, supporting Cyber Essentials Plus requirements and good cyber awareness across the business.
- Support the administration and ongoing improvement of Epicor 10 / Epicor Kinetic, including user support, data accuracy, reporting and system outputs.
- Learn the company's systems and processes with a view to developing capability to take on greater responsibility over time.
Key Responsibilities
- Provide day-to-day support for PC, printer, phone, software, password, connectivity and basic network issues.
- Triage IT issues by gathering facts, checking simple causes, recording actions taken and identifying when escalation to Strident or the IT Manager is required.
- Liaise with Strident on support tickets, administration tasks and technical issues, translating business problems into clear IT requirements and relaying updates back to users.
- Support the IT Manager with system administration, cyber security, backups, updates, hardware replacement, user permissions, asset records and IT documentation.
- Set up new users, PCs, phones and peripherals, and assist with leaver processes to ensure access is removed appropriately.
- Support the maintenance of Cyber Essentials Plus standards, including user awareness, phishing/scam vigilance, patching discipline and secure working practices.
- Assist with Epicor ERP administration, including user support, correcting input errors where appropriate, maintaining data quality and supporting the Epicor Kinetic upgrade.
- Create or assist with SQL queries, reports and dashboards to help the business access manufacturing and operational data.
- Communicate clearly with non-technical users, explaining what is happening, what action is needed and expected timescales.
- Work closely with the I.
Manager to capture and document key company I.
T. knowledge, creating clear process notes and handover documentation to support business continuity and future succession planning.
- Identify opportunities to improve IT processes, documentation and user experience.
Skills and Experience Required
- Strong interest in IT, business systems and problem solving, with a willingness to learn quickly in a practical working environment.
- Basic understanding of PCs, Windows, Microsoft 365, networks and how to test connectivity.
- Able to follow logical troubleshooting steps, ask good questions and document issues clearly.
- Confident communicator who can work with employees at all levels and liaise professionally with external IT support providers.
- Organised and reliable, with the ability to prioritise multiple issues and follow them through to completion.
- Good attention to detail, especially around user access, system permissions, data accuracy and security.
- Awareness of cyber security risks such as phishing, scams, passwords and safe use of systems.
- Ability to work as part of a team or alone when the IT Manager is not in work.
- Positive attitude to learning, continuous improvement and working safely in a manufacturing environment.
Desirable Experience
- A qualification in IT, Computing, Digital, Networking or a related field, or equivalent relevant experience.
- Experience in an IT support, helpdesk, service desk or technical support role.
- Experience with Epicor 10, Epicor Kinetic or another ERP/manufacturing system.
- Basic knowledge of SQL, reporting tools, dashboards, data extracts or database concepts.
- Experience setting up users, PCs, printers, phones or Microsoft 365 accounts.
- Familiarity with Cyber Essentials / Cyber Essentials Plus or similar IT security standards.
- Experience working in engineering, manufacturing or another quality-controlled environment.
- Health & Safety Responsibilities
- Comply with the Company's Health & Safety policies, procedures and safe systems of work.
- Take reasonable care of your own health and safety and that of others who may be affected by your actions.
- Follow site rules and emergency procedures at all times.
- Actively participate in Health & Safety reporting and continuous improvement initiatives.
- Working Pattern
- Full Time (38 hours p/w) with flexible start/finish times
- What we can offer you
- 25 days holiday plus bank holidays
- Flexible start/finish times and finish at lunchtime on a Friday
- Annual bonus scheme linked to company profits and performance targets
- Opportunities for development and supportive team environment
- Company Sick Pay
- Pension: Banded earnings’ scheme where the company currently pays 5% matched
- Employee Assistance Programme
- Free parking
- Security Checks
Please note, you may be required to undergo Security Checks appropriate to your role.
Equal Opportunity Statement
We welcome people from all backgrounds and are committed to creating an inclusive recruitment process.
If you require any reasonable adjustments during the recruitment process, please contact and we will be happy to support you.
Please apply with a copy of your CV to
Please note we do not accept CV's from recruitment agencies.
IT Support Assistant in Chelmsford employer: Currock Engineering Company Limited
Currock Engineering Company Limited is an exceptional employer located in Chelmsford, offering a dynamic work environment that prioritises quality and employee development. With a flexible working pattern, a generous £2000 sign-on bonus, and opportunities for professional growth, we foster a culture of excellence and support for our skilled team members. Join us to be part of a company that values your expertise and commitment to quality standards like AS9100.
Contact Details:
Currock Engineering Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Chelmsford
✨Join the IT Consultancy Buzz
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We think you need these skills to ace IT Support Assistant in Chelmsford
Some tips for your application 🫡
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How to prepare for a job interview at Currock Engineering Company Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
