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- Tasks: Handle customer calls, book vehicle services, and provide excellent support.
- Company: Join Currie Motors, a family-owned dealership with over 80 years of excellence.
- Benefits: Enjoy 30 days leave, life insurance, and discounts on car purchases.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Customer service experience and a friendly personality are key.
The predicted salary is between 22000 - 30000 £ per year.
Call Centre Rep
Location: Twickenham
Monday – Friday: 8.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)
Basic salary: £22, 000 per annum plus uncapped commission ( £30,000 OTE with possibility for more with uncapped commission)
Location: Twickenham (TW1 1ER)
The Role & Responsibilities:
- Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT\’s and recalls. Responding to any questions or queries.
- Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
- Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookings
- Making follow up calls after service visit
- Calling lapsed customers and chasing service reminder bookings
The Person:
- Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).
To be successful for this role you will need:
- Previous experience in Customer Service / Reservations / making bookings advantageous.
- A polite and friendly personality
- Ability to work well under pressure
- Excellent telephone manner
- Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
- Exceptional communication skills
- A strong focus on customer satisfaction
- Good administration and organisation skills
- Ability to negotiate and influence situations
- Basic understanding of how a vehicle works
Benefits:
- 30 days annual leave increasing on tenure ( including bank holidays)
- Eyecare Vouchers
- Loyalty & Long Service Awards
- Life Insurance (after qualifying period)
- Car Leasing Scheme (after qualifying period)
- Workplace Pension Scheme
- Discounts on car purchases / repairs / parts
- Ongoing training, both in-house and with the manufacturer
- Private health insurance
- Free pension transfer
- Cycle to work scheme
About Currie Motors
At Currie Motors, we are a family-owned, fourth-generation dealership group with over 80 years of automotive excellence and more than 50 years in the UK. As a business that has been passed down through generations, we take pride in our strong reputation for delivering exceptional customer service.
With a legacy built on trust, innovation, and teamwork, we offer our employees ongoing training, career development opportunities, and a supportive workplace culture. Our diverse team, made up of professionals from various backgrounds, is at the heart of our success.
If you\’re looking to grow your career with a well-established and forward-thinking company, Currie Motors is the place for you
Job Type: Full-time
Work Location: In person
Call Centre Representative employer: Currie Motors
Contact Detail:
Currie Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currie Motors. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past jobs where you went above and beyond for a customer. This will demonstrate your ability to handle the demands of the role and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Currie Motors family!
We think you need these skills to ace Call Centre Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Call Centre Representative role. Highlight any customer service experience and relevant skills that show you can handle calls and bookings like a pro!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your background aligns with what we’re looking for.
Show Off Your Communication Skills: Since this role is all about talking to customers, make sure your written application showcases your communication skills. Keep it clear, friendly, and professional – just like you would on the phone!
Apply Through Our Website: We love it when you apply directly through our website! It makes things easier for us and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Currie Motors
✨Know the Company
Before your interview, take some time to research Currie Motors. Understand their values, history, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Phone Skills
Since this role heavily involves telephone communication, practice your phone manner. Try mock calls with friends or family, focusing on being polite, clear, and friendly. Remember, a great telephone manner can make all the difference in customer service roles!
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your experience with booking systems. Prepare specific examples from your past experiences that highlight your skills and adaptability, especially in customer service.
✨Show Enthusiasm for Learning
Currie Motors values ongoing training and development, so express your eagerness to learn and grow within the company. Mention any relevant skills you’re keen to develop, like using Kerridge or enhancing your customer service techniques.