At a Glance
- Tasks: Support workshop operations, manage parts, and ensure customer satisfaction.
- Company: Join a dynamic automotive dealership with a focus on teamwork.
- Benefits: Enjoy 30 days holiday, private health plan, and discounts on car purchases.
- Other info: Ongoing training and excellent career progression opportunities await you.
- Why this job: Be part of a fast-paced environment and make a real impact on customer service.
- Qualifications: Experience in automotive or customer service, strong organisational skills, and a team player.
The predicted salary is between 27800 - 27800 £ per year.
Salary: Basic £29,000 plus commission (OTE £31,000)
Hours of Work: Monday to Friday, 8:00am – 6:00pm. Saturday rota participation required.
The Service Coordinator supports the efficient day-to-day operation of the workshop by assisting the Senior Service Co‑Ordinator with job allocation, parts control, workshop administration, customer communication, and vehicle health check follow‑up. The role is responsible for ensuring technicians have the correct parts, tyres, oils, and consumables available when required, maintaining accurate stock control processes, and supporting workshop productivity and customer satisfaction.
Skills & Experience Required
- Previous experience within an automotive dealership, workshop, parts department, or customer service environment.
- Good organisational and administration skills.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast‑paced environment.
- Basic IT literacy and willingness to learn dealership management systems.
- Customer-focused attitude.
- Experience within a service department, parts department, or workshop environment.
- Knowledge of automotive parts, tyres, and workshop consumables.
- Experience of Vehicle Health Checks (VHCs).
- Understanding of workshop operations and technician workflows.
- Experience of stock control processes.
Personal Attributes
- Reliable and dependable.
- Positive and enthusiastic attitude.
- Strong attention to detail.
- Team player with a willingness to learn.
- Proactive and organised.
- Customer-focused and commercially aware.
- Ability to prioritise tasks and work under pressure.
Benefits
- 30 days holidays (i.e. 22 days including 8 days bank holidays)
- Private Health Plan (Simply Health)
- Cycle to work scheme
- Loyalty & Long Service Awards
- Car Leasing Scheme
- Discounts on car purchases / repairs / parts
- Ongoing training, both in‑house and with the manufacturer
Service Coordinator in Twickenham employer: Currie Motors UK Ltd
As a Service Coordinator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and satisfaction. With competitive benefits such as a private health plan, generous holiday allowance, and ongoing training opportunities, our company fosters a culture of teamwork and excellence. Located in a vibrant area, we offer unique advantages like discounts on car purchases and repairs, making this an ideal place for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Twickenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Currie Motors UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Currie Motors UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Twickenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Currie Motors UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Currie Motors UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Currie Motors UK Ltd!
How to prepare for a job interview at Currie Motors UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
