At a Glance
- Tasks: Welcome customers, manage bookings, and support the service team in a busy environment.
- Company: Join a dynamic Toyota Centre with a focus on customer service.
- Benefits: Enjoy 30 days annual leave, health plans, and discounts on car purchases.
- Other info: Ongoing training and career growth opportunities await you!
- Why this job: Be the face of customer service and make a real difference in people's day.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a proactive attitude.
The predicted salary is between 29000 - 29000 £ per year.
Location – Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & on a Saturday rota (1 in 3 on a rota basis) 8.00am -1.00pm.
Working within the team at our busy Toyota Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.
As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
Personal Skills
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard-working
- Strong people skills – you’re approachable and enjoy assisting colleagues
- Curious, keen to learn and apply your learning in helping customers and colleagues
- Thrive in a busy, high-pressure environment
Experience
- Good level of general education – at least GCSE English and Maths
- IT skills (MS Word, PowerPoint and Excel)
- Previous customer-focused work experience is advantageous, however no specific industry experience is required.
- Driving Licence (preferred)
Benefits
- 30 days annual leave including bank holidays, increasing on tenure
- Loyalty & Long Service Awards
- Private Health Plan (Simply Health)
- Car Leasing Scheme (after qualifying period)
- Discounts on car purchases / repairs / parts
- Employee Assistance Programme
- Ongoing training, both in-house and with the manufacturer
Service Advisor in Twickenham employer: Currie Motors UK Ltd
Join our dynamic team at the Isleworth Toyota Centre, where we prioritise a supportive and customer-focused work environment. With competitive benefits including 30 days of annual leave, a private health plan, and ongoing training opportunities, we are committed to your professional growth and well-being. Experience a rewarding career as a Service Advisor, where your contributions directly impact customer satisfaction in a thriving automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Twickenham
✨Tip Number 1
Get to know the company! Research the Toyota Centre and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Service Advisor in Twickenham
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight any experience you have in customer service. We want to see how you've dealt with customers in the past and how you can bring that experience to our busy Toyota Centre.
Be Organised and Detail-Oriented:Since the role requires great attention to detail, share examples of how you've managed tasks or projects in an organised way. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Communicate Clearly:As a Service Advisor, you'll be the main point of contact for customers. Use your application to demonstrate your communication skills. Whether it's through writing or speaking, show us how you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Currie Motors UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to the automotive industry. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've successfully dealt with people in previous jobs. Highlight your communication skills and your ability to stay calm under pressure, especially when handling customer queries or complaints.
✨Be Organised and Detail-Oriented
As a Service Advisor, being organised is crucial. During the interview, mention any systems or methods you use to keep track of tasks and details. This could include how you manage bookings or handle multiple customer requests at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
