At a Glance
- Tasks: Handle customer calls to book vehicle services and provide support.
- Company: Join a dynamic team in the automotive industry.
- Benefits: 22 days holiday, health insurance, and employee wellbeing support.
- Other info: Great career growth opportunities and supportive work environment.
- Why this job: Make a difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience preferred; friendly attitude essential.
The predicted salary is between 24000 - 30000 £ per year.
Hours of work: Full-time hours, Monday to Friday, based on 40 hours between 8.00am to 6.00pm and Saturday paid 9am to 1pm on a rota system (paid in addition).
Applicants must be within a reasonable commuting distance to Twickenham.
The Role & Responsibilities:
- Taking inbound and making outbound telephone calls to our customers to book and schedule vehicle service and repair work, MOT’s and recalls.
- Responding to any questions or queries.
- Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Checking the online service books system as well as any direct email booking requests and making the necessary bookings and emailing the customers to confirm their appointments.
- Handling incoming service-related calls, providing advice to customers and/or arranging relevant bookings.
- Making follow-up calls after service visits.
- Calling lapsed customers and chasing service reminder bookings.
The Person:
- Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).
- Previous experience in Customer Service / Reservations / making bookings advantageous.
- A polite and friendly personality.
- Ability to work well under pressure.
- Excellent telephone manner.
- Computer literate (experience of Kerridge would be advantageous but in-house training can be given).
- Exceptional communication skills.
- A strong focus on customer satisfaction.
- Good administration and organisation skills.
- Ability to negotiate and influence situations.
- Basic understanding of how a vehicle works.
22 days holidays plus 8 bank holidays, increasing with tenure. Cash Plan health insurance (cover dental care, scans, physio and much more). Long service awards. Employee Assistance Program to look after your wellbeing, including GP appointments, 7 days a week.
Call Centre Agent in Twickenham employer: Currie Motors UK Ltd
Join our dynamic Car Rental Company in Waltham Abbey, where we prioritise employee growth and development within a supportive work culture. With competitive benefits including a private health cash plan, generous holiday allowance, and opportunities for career advancement into management roles, we are committed to fostering a rewarding environment for our team members. Experience the satisfaction of delivering exceptional customer service while enjoying unique perks like discounts on car purchases and a cycle to work scheme.
