At a Glance
- Tasks: Assist customers with service and parts needs while promoting sales.
- Company: Join a successful Toyota operation in Kingston with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, private health plan, and discounts on car purchases.
- Other info: Opportunities for ongoing training and career progression await you.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Previous motor trade experience and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- 29,000 basic salary – plus commission
- Hours of Work: Monday – Friday 8.00am – 6.00pm
- Saturdays 8.00am – 1.00pm alternative Saturdays (Paid in addition)
THE ROLE
- This is a great opportunity for an experienced After Sales Advisor to join our successful Toyota operation based in Kingston
- The role of After Sales Advisor is to assist in the smooth and profitable operation of the service and parts department, with strict adherence to dealer standards.
DUTIES
- Meeting objectives, ensuring CRS targets and operating standards are achieved.
- Receive customers, discuss, identify and progress routine service and repair and parts requirements.
- Promote the sale of service and accessories.
- To ensure that maximum profit is achieved from all service works in accordance with company policy.
- To order and distribute Parts as required.
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers.
- Ensure that service / repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers.
- To ensure that any delay in the completion of work is reported to the customer.
- Accept payments for work according to Company policy.
- To accurately cost all invoices for payment.
- To ensure price lists and charge out rates are kept up to date at all times
- To prepare and analyse job cards for work carried out under the terms of warranty.
- Ensure that all Warranty policies and procedures are adhered to. Any other ad hoc duties / projects required by the service manager.
- Any other ad hoc duties / projects required by the service manager.
- THE PERSON
- Previous motor trade main dealer experience in a similar role
- A strong focus on customer satisfaction
- Warranty experience – preferred.
- Keen interest in sales
- Parts or Service Experience
- 30 days holidays (i. e. 22 days including 8 days bank holidays)
- Private Health Plan (Simply Health)
- Cycle to work scheme
- Loyalty & Long Service Awards
- Car Leasing Scheme
- Discounts on car purchases / repairs / parts
- Ongoing training, both in-house and with the manufacture
- Opportunity for career progression
- #J-18808-Ljbffr
Automotive After Sales Advisor in Kingston employer: Currie Motors UK Ltd
Join our dynamic Car Rental Company in Waltham Abbey, where we prioritise employee growth and development within a supportive work culture. With competitive benefits including a private health cash plan, generous holiday allowance, and opportunities for career advancement into management roles, we are committed to fostering a rewarding environment for our team members. Experience the satisfaction of delivering exceptional customer service while enjoying unique perks like discounts on car purchases and a cycle to work scheme.
We think you need these skills to ace Automotive After Sales Advisor in Kingston
Customer Service Skills
Sales Skills
Warranty Knowledge
Parts Management
Service Operations Knowledge
Invoice Costing
Time Management
