Service Advisor in Kingston upon Thames

Location – Kingston
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & on a Saturday rota (1 in 3 on a rota basis) 8.00am -1.00pm.

Working within the team at our busy Toyota Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.

As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.

Personal Skills

• Extremely organised, with great attention to detail.
• Flexible, proactive and hard-working
• Strong people skills – you’re approachable and enjoy assisting colleagues
• Curious, keen to learn and apply your learning in helping customers and colleagues
• Thrive in a busy, high-pressure environment

Experience

• Good level of general education – at least GCSE English and Maths
• IT skills (MS Word, PowerPoint and Excel)
• Previous customer-focused work experience is advantageous, however no specific industry experience is required.
• Driving Licence (preferred)

BENEFITS

• 30 days annual leave including bank holidays, increasing on tenure
• Loyalty & Long Service Awards
• Private Health Plan ( Simply Health)
• Car Leasing Scheme (after qualifying period)
• Discounts on car purchases / repairs / parts
• Employee Assistance Programme
• Ongoing training, both in-house and with the manufacturer